Claims Team Lead: Quality, Coaching & Customer Excellence

AAA Auto Club Enterprises; Greensburg (Westmoreland County); On-site; USD 84,000 - 112,000; Full time

Benefits offered by this job

Health coverage

401(K) + Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a claims management professional to oversee day-to-day activities within the claims unit. You will coordinate, direct, and supervise claims activities of a team, providing leadership, support, and coaching to ensure regulatory and statutory compliance and adherence to customer service best practices.

The role emphasizes leadership of change, staff development, and collaboration with management to meet organizational goals.

Qualifications

• This role requires leadership and coaching of a claims team.
• Strong written and oral communication skills are essential.
• Ability to direct change and ensure regulatory compliance.

Responsibilities

• Review claim files for quality and monitor performance.
• Coach employees on performance and provide timely feedback.
• Resolve customer service issues and monitor satisfaction.
• Recruitment and staff development to support succession planning.
• Lead meetings with unit management to align goals.
• Maintain knowledge of industry developments and best practices.
• Participate in committees and projects aligned with company goals.

Skills

Leadership

Coaching

Communication

Change management

Team supervision

Regulatory compliance

Education

Bachelors Equivalent education/experience

Job description

AAA Auto Club Enterprises seeks a claims management professional to oversee day-to-day activities within the claims unit. You will coordinate, direct, and supervise claims activities of a team, providing leadership, support, and coaching to ensure regulatory and statutory compliance and adherence to customer service best practices.

The role emphasizes leadership of change, staff development, and collaboration with management to meet organizational goals.