Project Coordinator - HYBRID (Locals to Lansing, MI)

Chandra Technologies, Inc; Lansing (MI); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Chandra Technologies, Inc. seeks a Project Coordinator to support the State of Michigan PMO and the Center for Shared Solutions Call Center Support division.

The role collaborates with Project Managers and MiECC leadership to deliver Call Center solutions in a fast-paced, multi-project environment. The ideal candidate has strong communication and follow-up skills, experience with formal IT project management practices, and will be onsite 2–3 days a week with some remote work.

Qualifications

• 2+ years of experience as a Project Coordinator.
• Associates degree required.
• Experience with Call Center Technologies and Call Center Support.
• Previous CX1 experience is highly desired.
• PM certifications are desirable.

Responsibilities

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
• Prepare information for presentations for executives, managers, and project team members.
• Monitor, control, and communicate project progress including cost, schedule, scope, resources, quality and risks.
• Provide clear, timely communications with stakeholders and foster collaboration between technical and business teams.
• Develop and maintain key SUITE PMM deliverables: Project Charter, Schedule, Budget, Communications Plan, Status Reports, Risk/Issue Management, Change Requests, and Closeout Summary.
• Ensure adherence to SUITE PMM and SEM and proper transitions through project lifecycle stages.
• Facilitate and enforce Change Management (Change Requests) with proper approvals.
• Create corrective action plans when projects are in yellow or red status.
• Understand benefits and impacts of changes on business cases and update artifacts accordingly.

Skills

Project coordination

Call center technologies

CX1 experience

PM certifications

Education

Associates degree

Job description

Job Description

• Crop to Crop resumes are accepted.

Location Requirement

Hybrid Work Schedule: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.

Local candidates

Must reside within 90-miles of Lansing, MI at the time of submission.

This position is for a Project Coordinator to assist the State of Michigan Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.

The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce (combination of on-site and remote work) Applicants should possess exceptional communication and follow up skills along with experience in formal IT project management practices. This position requires the Project Coordinator to be working in person at the office for 2-3 days a week and the other days can be worked remotely.

Responsibilities

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.
• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
• Project Charter - Project Schedule – Project Budget - Communication Plan - Project Status Report - Risk and Issue Management Plans - Change Requests - Project Closedown Summary
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases. Responsible for ensuring related project artifacts are updated accordingly.

Top Skills & Years Of Experience

• 2+ years working as a Project Coordinator.
• Associates degree required.
• Experience working with Call Center Technologies and Call Center Support.
• Previous CX1 experience is highly desired.
• PM certifications desired.