Project Coordinator

GSK Solutions Inc.; Lansing (MI); Hybrid; USD 52,000 - 72,000; Full time

Job summary

GSK Solutions Inc. seeks a Project Coordinator to join the Lansing, MI team for a 12-month engagement supporting the State of Michigan PMO and the Center for Shared Solutions Call Center Support division.

You will work with Project Managers and leadership to ensure successful delivery of call center projects. The role emphasizes maintaining project artifacts, budgets, schedules, and stakeholder communications while adhering to SUITE PMM/SEM methodologies and change management processes.

Qualifications

• Prior experience with Call Center Technologies and Call Center Support is preferred.
• 2+ years working as a Project Coordinator.
• Experience working with Call Center Technologies and Call Center Support.
• Previous CX1 experience is highly desired.
• Assignment duration: 1+ year with the intent to extend based on business needs.

Responsibilities

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
• Prepare information for presentations geared to executives, managers, and project team members.
• Monitor, control, and communicate project progress by actively managing cost, schedule, scope, resources, quality, and risks.
• Communicate clearly with stakeholders, particularly sponsors, project team members, and project managers; foster collaboration between technical and business teams.
• Develop and maintain key SUITE PMM deliverables: Project Charter, Schedule, Budget, Communication Plan, Status Reports, Risk/Issue Plans, Change Requests, Closedown Summary.
• Ensure adherence to SUITE PMM and SEM methodologies, with proper transitions through lifecycle stages.
• Facilitate and enforce Change Management with approvals before actions.
• Create Corrective Action Plans for yellow/red status projects.
• Understand benefits and impact of change requests to business cases and update artifacts.

Skills

Call Center Technologies

Project Coordination

CX1 Experience

PM Certifications

Job description

We are seeking a Project Coordinator to join our client's team in Lansing, MI for a 12-month engagement. Project Coordinator – PMO Supporting the Center for Shared Solutions (CSS)

This position is for a Project Coordinator to assist the State of Michigan Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.

Key Responsibilities:

Core Responsibilities

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.
• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
• Project Charter - Project Schedule – Project Budget - Communication Plan - Project Status Report - Risk and Issue Management Plans - Change Requests - Project Closedown Summary.
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases. Responsible for ensuring related project artifacts are updated accordingly.

Required Qualifications:

• Prior experience with Call Center Technologies and Call Center Support is preferred.
• 2+ years working as a Project Coordinator.
• Experience working with Call Center Technologies and Call Center Support.
• Previous CX1 experience is highly desired.
• Assignment duration: 1+ year with the intent to extend based on business needs.

Position Requirements:

• Hybrid position based in Lansing, MI.
• Hybrid Work Schedule: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.

Skill Matrix:

• Call Center Technologies and Call Center Support: Preferred
• Working as a Project Coordinator (2+ Years): Required
• Call Center Technologies and Call Center Support: Required
• Previous CX1: Preferred
• PM certifications: Preferredd

About GSK Solutions Inc:

GSK Solutions Inc. is a leading IT services company specializing in consulting solutions and staff augmentation. We deliver high-quality, on-time, and cost-effective solutions, consistently exceeding client expectations with superior execution.