Project Coordinator

MasterApp Labs; Lansing (MI); Hybrid; USD 32,000 - 52,000; Part time

Job summary

MasterApp Labs LLC in Lansing, MI is seeking a Project Coordinator for a contract role. Hybrid work arrangement starts day one, with two on-site days per week; MS Teams interviews followed by in-person rounds are expected.

You will support project managers with schedules, budgets, and stakeholder communications, applying SUITE PMM and SEM methodologies throughout the lifecycle.

Qualifications

• 2+ years working as a Project Coordinator.
• Associates degree required.
• Experience working with Call Center Technologies and Call Center Support.
• Previous CX1 experience is highly desired.
• PM certifications desired.

Responsibilities

• Assist Project Managers with project scheduling using Clarity.
• Prepare information for presentations for executives and teams.
• Monitor, control and communicate project progress (cost, schedule, scope, resources, quality, risk).
• Communicate clearly with sponsors, team members and managers.
• Develop and maintain PMM deliverables (Charter, Schedule, Budget, Communication Plan, Status).
• Ensure adherence to SUITE PMM and SEM methodologies and manage change requests.
• Create corrective action plans for yellow/red status projects.

Skills

Project coordination

Call Center Tech

Stakeholder communication

Budget management

Education

Associates degree

Job description

Job Title: Project Coordinator

Location: Lansing, MI, (Hybrid)-Onsite from day 1, two days a week.

Position Type: Contract

Interview Mode: 1st round MS Teams & 2nd round In-person

Basic Duties – Assist Project Managers with the following:

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.


• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.


• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.


• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.


• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
  
  
  
  • Project Charter - Project Schedule – Project Budget - Communication Plan - Project Status
  
  
  • Report - Risk and Issue Management Plans - Change Requests - Project Closedown Summary
  
  
  
  


• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.


• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.


• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.


• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases. Responsible for ensuring related project artifacts are updated accordingly.

Prior experience with Call Center Technologies and Call Center Support is preferred.

Top Skills & Years of Experience:

• 2+ years working as a Project Coordinator.


• Associates degree required.


• Experience working with Call Center Technologies and Call Center Support.


• Previous CX1 experience is highly desired.


• PM certifications desired.