Project Coordinator

Zenfreed, LLC; Town of Lansing (NY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

Hybrid work model

Job summary

Zenfreed, LLC is seeking a Project Coordinator to support the State of Michigan PMO, Center for Shared Solutions Call Center Support division. You will work with Project Managers and MiECC leadership to deliver Call Center solutions in a fast-paced, multi-project environment.

You will collaborate with cross-functional teams, prepare schedules and budgets, and ensure clear communications with stakeholders throughout the project lifecycle.

Qualifications

• 2+ years: Working as a Project Coordinator.
• Call Center Technologies
• Call Center Support

Responsibilities

• Use State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare schedules, resources, and budgets.
• Prepare information for executive presentations.
• Monitor and communicate project progress across cost, schedule, scope, resources, quality, and risks.
• Communicate with stakeholders, sponsors, team members and project managers.
• Foster collaboration between technical and business teams and gain consensus.
• Maintain PMM deliverables: Charter, Schedule, Budget, Communications, Status, Risks/Issues, Change Requests, Close-down.
• Ensure adherence to SUITE PMM and SEM methodologies and proper phase transitions.
• Facilitate Change Management and obtain approvals for changes.
• Create Corrective Action Plans for yellow/red projects.
• Understand benefits and impact of change requests on business cases.
• Update related project artifacts accordingly.

Skills

Previous CX1 experience

PM certifications

Education

Associate's Degree

Job description

Lansing, United States | Posted on 10/28/2026

• Minimum Education Requirement Associate's Degree
• City Lansing
• Country United States

Job Description

This position is for a Project Coordinator to assist the State of Michigan Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.

The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers.

Job Duties

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
  
• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
  
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
  
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers
  
• Responsible for providing leadership and fostering collaborative participation between the technical and business teams by
  obtaining consensus and gaining commitment.
  
• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:o Project Charter - Project Schedule – Project Budget - Communication Plan- Project Status Report - Risk and Issue Management Plans - Change Requests - Project Close down Summary
  
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
  
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
  
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
  
• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases.
  
• Responsible for ensuring related project artifacts are updated accordingly.
  

Requirements

2+ years:

• Working as a Project Coordinator.
  

Call Center Technologies

Call Center Support

Desired Skills

• Previous CX1 experience
  
• PM certifications
  
• Associate's Degree
  

Location

• Local candidates: Must reside within 90-miles of Lansing, MI at the time of submission.
  
• Hybrid work schedule: NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
  
• Working hoursMonday-Friday, approximately 8:00 a.m. to5:00 p.m.
  

AdditionalRequirements

• Must be authorized towork in the United States; We are unable to offersponsorships at this time
  
• Must undergo a background checkand drug screening for employment.
  

EmploymentTerms

• This is a W2 position
  
• HYBRID schedule -NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
  

AtZenfreed, we are more than an IT company. We bridge thegap between people wanting to do the work they were meant to doand organizations needing the right talent.

We are dedicated to building a diverse,inclusive and authentic workplace, so if you’re excitedabout this role but your past experience doesn’t alignperfectly with every qualification in the job description,we encourage you to apply anyway. You may be just the rightcandidate for this or other roles.

We understand a comprehensive benefits package is crucial toemployment satisfaction. We offer medical, dental and vision coverageoptions for all employees.