Project Coordinator

Zenfreed, LLC; Lansing (MI); Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Zenfreed, LLC is seeking a Project Coordinator to support Michigan's PMO in the Call Center Support division. The role collaborates with Project Managers and MiECC leadership to ensure successful delivery of Call Center Solutions in a fast-paced multi-project environment.

Ideal candidates have at least 2 years in project coordination, an Associate's degree, and PM tooling familiarity. Local onsite work is required with hybrid scheduling; no remote option.

Qualifications

• 2+ years working as a Project Coordinator.
• Experience with project coordination in a call center environment.
• Familiarity with PM tools and governance.

Responsibilities

• Utilize the State of Michigan’s Clarity PM tool to prepare schedules, allocate resources, and monitor budgets.
• Prepare information for executives and managers for project updates.
• Monitor progress by managing cost, schedule, scope, resources, quality, and risks.
• Communicate clearly with stakeholders including sponsors and project teams.
• Develop and maintain PMM deliverables like charter, schedule, budget, communications, status reports.

Skills

CX1 experience

Education

Associate's Degree

Job description

Lansing, United States | Posted on 10/28/2026

• Minimum Education Requirement Associate's Degree
• City Lansing
• Country United States

Job Description

This position is for a Project Coordinator to assist the State of Michigan Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.

The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers.

Job Duties

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
  
• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
  
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
  
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers
  
• Responsible for providing leadership and fostering collaborative participation between the technical and business teams by
  obtaining consensus and gaining commitment.
  
• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:o Project Charter - Project Schedule – Project Budget - Communication Plan- Project Status Report - Risk and Issue Management Plans - Change Requests - Project Close down Summary
  
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
  
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
  
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
  
• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases.
  
• Responsible for ensuring related project artifacts are updated accordingly.
  

Requirements

2+ years:

• Working as a Project Coordinator.
  

Call Center Technologies

Call Center Support

Desired Skills

• Previous CX1 experience
  
• PM certifications
  
• Associate's Degree
  

Location

• Local candidates: Must reside within 90-miles of Lansing, MI at the time of submission.
  
• Hybrid work schedule: NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
  
• Working hoursMonday-Friday, approximately 8:00 a.m. to5:00 p.m.
  

AdditionalRequirements

• Must be authorized towork in the United States; We are unable to offersponsorships at this time
  
• Must undergo a background checkand drug screening for employment.
  

EmploymentTerms

• This is a W2 position
  
• HYBRID schedule -NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
  

AtZenfreed, we are more than an IT company. We bridge thegap between people wanting to do the work they were meant to doand organizations needing the right talent.

We are dedicated to building a diverse,inclusive and authentic workplace, so if you’re excitedabout this role but your past experience doesn’t alignperfectly with every qualification in the job description,we encourage you to apply anyway. You may be just the rightcandidate for this or other roles.

We understand a comprehensive benefits package is crucial toemployment satisfaction. We offer medical, dental and vision coverageoptions for all employees.