Project Coordinator

ATC; Lansing (MI); Híbrido; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

ATC is seeking a Project Coordinator to support the State of Michigan Project Management Office, assisting with the Center for Shared Solutions Call Center Support division. The role is part of the DTMB Enterprise Portfolio Management Office and involves collaboration with Project Managers and MiECC leadership.

The position requires in-person work 2-3 days a week with remaining days remote in a fast-paced, multi-project environment; duties include scheduling, budgeting, communications, and risk

Responsabilidades

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
• Prepare information for presentations geared to executives, managers, and project team members.
• Accountable for monitoring, controlling, and communicating project progress by actively managing cost, schedule, scope, resources, quality, and risks.
• Provide clear, timely, and accurate communications with stakeholders, particularly sponsors, project team members, and project managers; foster collaboration between technical and business teams and gain consensus and commitment.
• Develop and maintain key SUITE Project Management Methodology (PMM) deliverables: Project Charter, Project Schedule, Project Budget, Communication Plan, Project Status Report, Risk and Issue Management Plans, Change Requests, Project Closedown Summary.
• Ensure the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including transitions through lifecycle stages.
• Facilitate and enforce the Change Management process (Change Requests) when scope/schedule/budget deviate; ensure approvals before action.
• Create project Corrective Action Plans for projects in yellow or red status.
• Understand project benefits and the impact of change requests on benefits business cases; ensure related artifacts are updated.
• Prior experience with Call Center Technologies and Call Center Support is preferred.

Descripción del empleo

Project Coordinator – PMO Supporting the Center for Shared Solutions (CSS)

This position is for a Project Coordinator to assist the State of Michigan Project Management Office supporting the Center for Shared Solutions Call Center Support division. This role, as part of the DTMB Enterprise Portfolio Management Office (EPMO), works closely with Project Managers and MiECC leadership in the successful delivery of Call Center Solutions.

The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce (combination of on-site and remote work) Applicants should possess exceptional communication and follow up skills along with experience in formal IT project management practices. This position requires the Project Coordinator to be working in person at the office for 2-3 days a week and the other days can be worked remotely.

Basic Duties – Assist Project Managers with the following:

• Utilize the State of Michigan’s Project Portfolio Management Tool (Clarity) to prepare project schedules, assign resources and manage budgets.
• Prepare information for presentations geared to various audiences ranging from executives, managers, and project team members.
• Accountable for monitoring, controlling, and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the project sponsors, project team members, and project managers Responsible for providing leadership and fostering collaborative participation between the technical and business teams by obtaining consensus and gaining commitment.
• Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
• Project Charter - Project Schedule – Project Budget - Communication Plan - Project Status Report - Risk and Issue Management Plans - Change Requests - Project Closedown Summary
• Responsible for ensuring the project adheres to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through the stages and phases of the project lifecycle.
• Responsible for facilitating and enforcing the Change Management process (Change Requests) when the project deviates from the approved scope, schedule, or budget. This includes ensuring all Change Requests have appropriate approval before action is taken or information is updated.
• Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
• Responsible for understanding the project benefits and the impact of change requests to the benefits business cases. Responsible for ensuring related project artifacts are updated accordingly.

Prior experience with Call Center Technologies and Call Center Support is preferred.