Programmatic Ad Account Manager | Client Partner

StepStone Group; Lebanon (AL); On-site; USD 58,000 - 96,000; Full time

Job summary

Appcast is seeking an Account Manager to maintain relationships with clients, manage their advertising spend, and guide them through Appcast’s software solutions and managed services. You will own a portfolio of accounts, develop client expertise, and act as a partner to help meet KPIs and outcomes.

In this role, you will leverage data, conduct analyses, and present insights to clients, collaborating with product and development teams to resolve issues and expand product adoption.

Qualifications

• Bachelor’s degree or equivalent experience
• 3 or more years of work experience, preferably in an industry related account management and/or customer success role
• Professional experience in the software industry in sales, account management or technical roles is highly valued but not required for this role

Responsibilities

• Build and maintain strong, meaningful relationships with clients as their main point of contact, advocate, and partner.
• Own a portfolio of client accounts, gain a deep understanding of each client’s desired outcomes, and work with internal partners to drive the client’s desired KPI’s and outcomes.
• Track and manage client advertising spend on a daily, weekly, and monthly basis, proactively identifying budget issues and proposing solutions to clients.
• Provide media and marketing research that addresses client needs and leverage those insights to build multi-channel advertising campaigns and make strategic recommendations that will lead to outcomes exceeding client goals.
• Perform complex data analysis, derive insights, and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organization on a regular cadence which may include but is not limited to weekly status update meetings and quarterly business reviews.
• Partner cross-functionally with the product, and development teams to investigate bugs and technical issues, and solve client facing issues while building technical understanding of Appcast’s product suite.
• Partner with strategy and sales teams to build and present business cases for evolving client product mix by expanding and exceeding client’s goals.
• Empower clients with the education and information they need to successfully understand campaigns and data within the Appcast platform, including keeping clients up to date with product enhancements, changes, or technical issues.
• Exceed client expectations for customer service in every client interaction by overcommunicating and overdelivering in response to client inquiries.
• Lead quarterly business reviews including data collection, interpretation, storytelling and presentation.

Education

Bachelor’s degree or equivalent experience

Job description

Appcast is seeking an Account Manager to maintain relationships with clients, manage their advertising spend, and guide them through Appcast’s software solutions and managed services. You will own a portfolio of accounts, develop client expertise, and act as a partner to help meet KPIs and outcomes.

In this role, you will leverage data, conduct analyses, and present insights to clients, collaborating with product and development teams to resolve issues and expand product adoption.