Program Support Assistant

U.S. Department of Veterans Affairs

Big Spring (TX)

On-site

USD 45,000 - 59,000

Full time

3 days ago

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Job summary

The U.S. Department of Veterans Affairs’ West Texas VA Health Care System in Big Spring, TX is seeking a Program Support Assistant to provide administrative support to the Deputy and Associate Director, Patient Care Services, and assist Education Service, Extended Care, Ambulatory Care, and the DADPCS.

Key duties include personnel management support, filing, correspondence, travel requests and vouchers, timekeeping, budgeting, and committee records.

Qualifications

Administrative support experience.
Experience with VA travel, budgeting, and timekeeping processes is a plus.
Strong organizational and communication skills.

Responsibilities

Assist the Deputy/Associate Director, Patient Care Services and DADPCS as directed.
Maintain files and office records, coordinate correspondence and reports.
Process travel requests and vouchers, timekeeping, and purchasing documents (e.g., 2237s, 1358s).
Support personnel management tasks in recruitment, staffing, and awards.
Schedule and coordinate meetings, prepare outlines and reports, and assist with committee records.

Job description

Department: Department of Veterans Affairs

The position is located at the West Texas VA Health Care System (WTVAHCS) in Big Spring, Texas. This position serves as a Program Support Assistant providing support to the Office of the Deputy, Associate Director, Patient Care Services (DADPCS) and as directed by the DADPCS will provide support to Education Service, Extended Care, Ambulatory Care, and the DADPCS.

Key Responsibilities

Major duties include, but are not limited to: The incumbent is responsible for assisting the DADPCS and as directed by the DADPCS will provide support with personnel management functions in recruitment and staffing, incentive awards, employee relations, and training.

Maintains files and a filing system appropriate for use in VA with ability to maintain suspense files or retrieval systems in order to follow-up on correspondence or reports due to the VISN 17, VACO Controlled Correspondence Department and to Veterans, as well as other government and community agencies.

Uses computerized programs, such as Microsoft Word, Excel, Outlook, Visio; CONCUR to electronically make travel requests and submit travel vouchers; VISTA (Veterans Health Information and Technology Architecture) to electronically process requests for services (2237s) and purchase orders (1358s); and VATAS (Veterans Affairs Time and Attendance System) to electronically perform timekeeping duties. Prepares work orders.

Serves as Fund Control Point Clerk by processing 2237's and serves as General Government Purchase Card holder. Provides the budgeting and financial management for the service. Serves as Talent Management System (TMS) Administrator, Personal Identification Verification (PIV) Sponsor, Travel Champion, ADPAC and Timekeeper.

Assists the DADPCS and as directed by the DADPCS will provide support by performing clerical and administrative support work which consist of the following duties: Processes incoming and outgoing materials such as correspondence, reports, emails, memoranda, and other forms of written communication.

Edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, develops standard or form letters, replies to inquiries and consolidates/coordinates submittals of information. Researches files and assembles background information about incoming material prior to referral. Serves as a recorder for committees relevant to the DADPCS.

Reviews charts and tracks a variety of data for performance improvement and staffing methodology. Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD014490 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-30.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.