Lead Program Support Assistant (OA)

U.S. Department of Veterans Affairs

Nashville (TN)

On-site

USD 45,000 - 59,000

Full time

2 days ago

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Job summary

The Lead Program Support Assistant in Nashville, within the Veterans Health Administration, leads the Member Services team under the Business Office. The role develops training curriculums, assesses employee competency, and delivers education on new initiatives and benefits.

It requires coordinating with supervisors, utilizing VA reports, and providing routine administrative support while guiding a diverse staff including Health Benefits Assistants, Mail Room, and more.

Qualifications

Experience developing training curricula and assessing employee competency.
Ability to train and lead multiple support teams (Health Benefits Assistants, Mail Room, etc.).

Responsibilities

Develops training curriculum, assesses employee competency and re-education.
Delivers training to all employees in Member Services and tracks outcomes.
Reviews and analyzes VA reports; provides general administrative support.
Manages workload distribution and communicates performance and training needs.

Skills

Curriculum development

Training delivery

Staff leadership

Interpersonal communication

Tools

Microsoft Office

Job description

Department: Department of Veterans Affairs

The incumbent serves as the Lead Program Support Assistant for the Member Services section under the supervision of the Supervisory Medical Management Specialist of the Business Office. Incumbent provides training and serves as the lead to the Health Benefits Assistants, Mail Room, Patient Funds, Decedent Affairs and Reproduction/Publications.

Key Responsibilities

This position interacts with patients, visitors, staff, students, and volunteers and provides information and assistance in order to facilitate effective and efficient operation of the sections being lead. The major duties of this position include but are not limited to: Responsible for developing training curriculum, assessing employee competency and re-education employees.

Implements new initiatives and ensures that training and education are delivered to employees in a timely manner. Provides training to all employees in Member Services. Reviews, utilizes, analyzes a variety of VA Generated reports. Provides general administrative support including: directing phone calls and inquiries, copy and facing, preparing correspondence, maintaining files-and records, etc.

Interacts with patients, visitors, staff, students, volunteers and provides information and assistance in order to facilitate effective and efficient operation of the sections being led. Knowledge of eligibility requirements, laws and regulations pertaining to the receipt and entitlement to medical care. Ensures quality, accuracy, and timely submission of all assigned reports. Develops, conducts, evaluates and tracks job specific training.

Distributes and balances workload among employees in accordance with established workflow or job specialization, ensuring timely accomplishment of assigned workload. Provides information to supervisor on performance, progress and training needs of employees. Provides training, advice and assistance to management and users regarding operating VISTA computer system and member benefits. Trains employees who determine whether or not Veterans are eligible for healthcare benefits.

Ensures that the education and training provided is timely, accurate and reflects recent laws and regulations in order for employees to correctly process requests for benefits. Manages fund control points to ensure local program is compliant with funding updates/changes; certifies invoices. Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact.

Interact with variety of individuals using tact and diplomacy in explaining difficult or complex administrative processes and promote working relationships among patients and staff. Highly familiar with computer software packages such as Microsoft Office, XP, Excel, PowerPoint, Access, Outlook, and other computer packages. Work Schedule: Monday - Friday | 7:30 AM - 4:00 PM CT Telework: Not Available Virtual: This is not a virtual position.

Position Description/PD#: Lead Program Support Assistant (OA)/PD703390 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 - $59031/yr.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.