Lead Medical Support Assistant

Veterans Health Administration

Temple (TX)

On-site

USD 54,000 - 71,000

Full time

47 hours ago

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Benefits offered by this job

Telework eligible

Job summary

Veterans Health Administration in Temple, TX is seeking a Lead Medical Support Assistant to guide Community Care operations and coordinate workload for staff. You will review assignments, ensure timely consult processing and provide training and SOP development support.

Responsibilities include audits, performance improvement activities, and collaboration with interdisciplinary teams to ensure patient-centered care and accurate documentation.

Qualifications

Guidance, workload coordination and staff training for Community Care operations.
Reviewing assignments and ensuring timely consult and authorization processing.
Serving as a subject-matter expert on Community Care programs and systems.

Responsibilities

Managing and balancing workload for Community Care operations, including consults, authorizations and scheduling.
Providing technical guidance, staff training, orientation, and developing SOPs and training materials.
Running reports, analyzing data and supporting process improvement initiatives.
Coordinating with interdisciplinary teams to support timely, patient-centered care.

Skills

Guidance to staff

Workload coordination

Staff training

Education

Education recognition by US Dept of Education

Job description

Department: Department of Veterans Affairs

Serves as a Lead Medical Support Assistant, providing guidance, workload coordination, and training for staff in Community Care. Reviews assignments, ensures timely consult and authorization processing, resolves workflow issues, and supports interdisciplinary teams. Acts as a key resource on Community Care programs and systems to ensure efficient, patient-centered service delivery.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include, but are not limited to: Managing and balancing workload for Community Care operations, including consults, authorizations, and scheduling. Providing technical guidance, staff training, orientation, and developing SOPs and training materials. Monitoring workflow, resolving issues, and ensuring compliance with VA policies and performance standards.

Serving as a subject-matter expert on Community Care programs, systems, and consult management processes. Conducting audits, quality reviews, and performance improvement activities to support program effectiveness. Coordinating with interdisciplinary teams to support timely, patient-centered care and accurate documentation. Running reports, analyzing data, and supporting process improvement and operational efficiency initiatives.

Work Schedule: Full-time, Monday - Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m. Telework: Position is eligible for Situational (ad hoc) Telework with supervisory approval on an occasional, non-routine basis. Virtual: This is not a virtual position. Functional Statement #: PD53372F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Important: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54236 – $70508/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.