Program Support Assistant

U.S. Department of Veterans Affairs; Denver (CO); On-site; USD 45,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs—Eastern Colorado Health Care System in Aurora, CO seeks a Program Support Assistant to provide administrative support to the Care Management service and related programs.

The role handles calls, voicemails, timekeeping, and data entry to ensure smooth operation and timely reporting. The position requires time-in-grade eligibility for GS-06 or equivalent; applicants must meet federal qualification standards and provide appropriate SF-50 documentation.

Qualifications

• Specialized experience includes using national protocols to track program data and generate reports.
• Experience maintaining automated systems to track program milestones, transfers, and compliance.
• Prior PSA or similar customer service experience is preferred.

Responsibilities

• Plans and establishes office control systems for files and records.
• Maintains and coordinates office control systems for location, access, and disposition of records.
• Collects and tracks statistical information to support program operations.

Skills

Customer service

Data entry

Excel

Records management

Tools

Databases

VA Purchase Card (GPC)

Job description

Summary

This Program Support Assistant position is located within the Care Management service of the VA Eastern Colorado Health Care System (ECHCS) at Aurora - CO. This position provides administrative support to the Care Management service and all supporting programs to ensure coordination and smooth operation. The incumbent works independently within the goals and objectives set by the Service Chief. The incumbent manages telephone calls - voicemails - and timekeeping for the Service.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 10/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 06 position you must have served 52 weeks at the GS 05. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Using established national protocols - creates excel sheets to track quarterly production reports; Maintains automated system of program-specific data to track suspense's on items such as completed transfers - patients transfer status - Liaison activity - project milestones - progress reports - funding accomplishments - compliance strategies - etc; The incumbent updates/revises local intake tool to better reflect National documentation changes; Input required data into databases - logs and rosters for management related to the service; Generates a variety of reports using basic analysis of the social work service's program data. Preferred Experience: Previous PSA or similar experience - previous customer service experience. Experience with homeless Veterans. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties include but are not limited to: Plans and establishes office control systems such as those for the control of the location - arrangement - access to - and use of office files
• Within established agency guidelines - acts as a central resource for implementing and maintaining office control systems - such as those for the location - arrangement - access to - and use of office files - and for maintenance - transfer - and disposition of records
• Collects - compiles - and tracks statistical information in support of program operations within the Service
• Documents and reconciles purchase cards use as set forth by VA Handbook 1730.1
• Use and Management of Government Purchase Card - dated August 27 - 2008
• Manages data and coordination for the Service's program patients and their family members
• Tracks and Maintains individual Time & Leave for the Service
• Verifies Veterans benefits eligibility
• This position is located at the following address: Community Resource Referral Center (CRRC)3836 York St
• Denver - CO 80205 Work Schedule: 6:30am - 3:00pm - Monday - Friday Telework: Not Authorized Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD14503A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized