Program Support Clerk(OA)

U.S. Department of Veterans Affairs

Las Vegas (NV)

On-site

USD 51,000 - 66,000

Full time

3 days ago

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Job summary

The U.S. Department of Veterans Affairs' VA Southern Nevada Healthcare System in Las Vegas seeks a Program Support Assistant to coordinate administrative functions for Telehealth programs, including Home Telehealth, CVT, and Store and Forward services.

You will prepare reports, collect data, support budget and staffing tasks, and serve as a point of contact for patients and staff, reporting to the Telehealth Program Manager.

Qualifications

No educational substitution at this grade level.

Responsibilities

Coordinate administrative functions for Telehealth programs.
Prepare reports and collect data for management information systems.
Serve as point of contact for patients and staff.
Assist with budget, staffing, and procurement tasks.
Support Telehealth Program Manager and prepare committee documents.

Tools

Pyramid Analytics

VistA

Telehealth Scheduling System (TSS)

SQL servers

Job description

Department: Department of Veterans Affairs

The Program Support Assistant (PSA) provides full support to the Service to ensure operational efficiency. Routine work is performed independently in accordance with the overall objectives of the VA Southern Nevada Healthcare System.

Key Responsibilities

Primary Purpose: The primary purpose of this position is to assist the VASNHS Facility Telehealth Coordinator by coordinating administrative functions for Telehealth programs. These programs may include, but are not limited to, Home Telehealth (HT), Clinical Video Telehealth (CVT), and Store and Forward Telehealth (SFT).

Programs that utilize Telehealth for patient care coordination, staff training, and patient education are administered in accordance with established VHA and VISN standards, are consistent with VISN level and facility level policies and procedures, and support VISN and facility strategic planning efforts.The VASNHS Office of Nursing Service extends the provision of patient care to various institutional and non-institutional settings such as Vet Centers, homeless shelters, and other affiliated organizations by using innovative telecommunication technologies to enhance care coordination, access care, and to routinely and proactively manage diseases to prevent healthcare crises.

The employee is responsible for the independent performance of administrative duties as delegated by the Administrative Officer. The employee will perform specialized duties in Telehealth and is involved in a wide variety of problems or situations; develops information, identifies interrelationships, and takes actions consistent with objectives of the function or program served.

The employee will accomplish numerous administrative functions independently in areas such as personnel management, supply and equipment need, budget preparation, collecting and analyzing data, completing reports, collection, compilation, and/or tracking of data and statistical information, and submitting recommendations on management information systems.

The employee independently prepares, executes, and/or tracks program specific information, such as staffing effectiveness data, overtime/ compensatory time use, floating of personnel, and other data used for evidence-based decision making. The employee will use software applications to draw information in order to prepare/assist in preparation of reports: sources may include Pyramid Analytics, VistA databases, Telehealth Scheduling System (TSS), and SQL servers.

Independently collects data for statistical studies and reports, analyzes and submits recommendations on findings in areas including Telehealth scheduling, patient wait times, CVT equipment status and inventory. The employee will provide support to the Telehealth Program Manager and independently prepares all documents for Telehealth related committees, councils, and workgroups as needed. The employee will receive and review all administrative and personnel publications.

The employee will perform administrative support of the Telehealth Programs and assist with any future proposals/projects that are implemented. The employee is under the direct supervision of the Telehealth Program Manager and performs most duties independently. The employee's duties are varied, routine, and consist of handling data and assisting with coordination of the Telehealth programs.

The employee will perform other duties as assigned by the supervisor will include serving as a point of contact for patients, medical center staff, VISN staff, community agencies, and various others who contact the Telehealth office. The employee will receive incoming correspondence from vendors via US Mail delivery, intradepartmental documents, fax documents, hand delivered packets and routes them to the appropriate channels.

Calls and/or sends letters to non-responders in the Home Telehealth Program Preferred Experience ISS Scheduling, 6 months Telehealth Experience or Telehealth Education Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Mon-Fri, 730am-4pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk(OA)/PD03105A Relocation/Recruitment Incentives: Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $51031 – $66345/yr.

What is the application deadline?

Applications close on 2026-10-29.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.