Program Support Asst (OA)

U.S. Department of Veterans Affairs; Richmond (VA); On-site; USD 53,000 - 69,000; Full time

Job summary

U.S. Department of Veterans Affairs in Richmond, VA seeks a Program Support Assistant (OA) to support Social Work Services.

The role includes administrative and program development tasks, data collection and trend analysis, and coordination with Fiscal, HR, and Quality Management teams. The incumbent provides staff support, triage by phone and in person for Veterans, families, and staff, and contributes to staffing, training, compliance, reporting, and budgeting initiatives.

Qualifications

• No educational substitution at this grade level.
• Foreign education recognition considerations are described for credential evaluation.

Responsibilities

• Provide administrative support and program development, data collection, trend analysis, and report preparation.
• Coordinate with Fiscal, HR, Quality Management, Voluntary Services, and patient care services.
• Provide staff support, information management, triage by telephone and in person for Social Work services.
• Ensure staffing, training, compliance, reporting, quality assurance, and budget initiatives are met.

Skills

Administrative support

Data collection

Data analysis

Report preparation

Communication

Budgeting

Microsoft Office

Tools

Microsoft Office

Job description

• Department: Department of Veterans Affairs

This position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Central Virginia Healthcare System, Richmond, Virginia, assigned to Social Work Services (SWS) and serves as the Program Support Assistant to the Social Work Service Line and its Programs, supervised under the Assistant Chief of Social Work.

Key Responsibilities

Major Duties Include but are not limited to: Provides Administrative Support and Program Development, to assist with data collection and tracking, analysis of trends, report preparation, management of motor pool, and implementation of best practices. Identify and develop ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues.

The incumbent takes initiative in certain aspects of program planning and development, manages resources, and establishes and maintains communications with such services as Fiscal, Human Resource Management, Quality Management, Voluntary Services, and patient care services. Provides major and complex program, administrative, and technical assistance in the day-to-day operations and program planning/evaluation for the Social Work Service Line.

Provides staff support including office operations, information management, coordinates and integrates information necessary to the effective and efficient operation of all Social Work Programs. Ability to communicate with Social Work staff and Veterans. The incumbent performs telephone and walk-in triage and brief assessment, assists Veterans, families, medical center staff and community agency personnel who are seeking Social Work services.

Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. Other duties as assigned. Work Schedule: Monday-Friday, 8:00am to 4:30pm Telework: Ad Hoc - As determined by the agency policy Virtual: This is not a virtual position.

Position Description/PD#: Program Support Asst (OA)/PD015380 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52710 – $68524/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-30.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.