Program Support Assistant (OA)

U.S. Department of Veterans Affairs

Memphis (TN)

On-site

USD 45,000 - 59,000

Full time

3 days ago

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Job summary

The Program Support Assistant (OA) position is located at the Lt. Col. Luke Weathers VA Medical Center in Memphis, TN, and provides administrative and program support to the Medicine Service, including clerical duties and timekeeping.

Responsibilities cover scheduling, records management, preparing education and reports for site leadership and accrediting bodies, coordinating credentials and HR actions, and collaborating with sections on contingency planning and space/equipment needs.

Responsibilities

Serves as primary timekeeper for assigned section and back-up timekeeper for other T&Ls as assigned.
Performs scanning of equipment for recurring inventory and coordinates with Logistics to address discrepancies.
Prepares On-Call schedule monthly and assists with Education Activity Record submissions for residents/fellows.
Obtains, analyzes, and organizes information for reports required by JCAHO, Fiscal/Budget, Fee Basis, and other reports.

Job description

Department: Department of Veterans Affairs

The Program Support Assistant (OA) position is located at the Lt. Col. Luke Weathers VA Medical Center in Memphis, TN. The role provides administrative and program support to the Medicine Service.

Key Responsibilities

The Program Support Assistant provides key day to day support of the Specialty/Subspecialty Care Programs and Medicine Service to include clerical duties, but not limited to: Serves as primary timekeeper for assigned section and back-up timekeeper for other T&Ls as assigned. Performs scanning of all equipment in assigned section for recurring inventory assessment and works with Logistics Department to address discrepancies.

Prepares and disperses the On-Call schedule monthly to VA and UTHSC faculty and administrators. Responsible for compiling and preparing monthly Education Activity Record for residents/fellows in assigned program/section for site director verification and submitting to Education. Prepares key requests, distributes, inventories, and tracks keys, pagers and cell phones within assigned section.

Takes and prepares meeting minutes; screens correspondence and routes for appropriate action; enters and manages work orders. Point of Contact for the Records Management. Obtains, analyzes, and organizes information for all reports required of JCAHO, Fiscal/Budget, Fee Basis, and other miscellaneous reports.

Assists Section Chief, Supervisor, Administrative Officer and facility Group Practice Manager in developing and executing a viable contingency plan, including application of policy and processes within each clinical service. Presents recommendations and/or directly facilitates resolution for issues related to clinical section space, staff and equipment needs to the Section Chief, Supervisor, Administrative Officer or designee and facility Group Practice Manager.

Tracks all credentialing, background investigations, and HR actions including timekeeping, tour of duty & fee basis memos, staff in-processing/out- processing, and the annual appraisal process. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Telework: Ad-hoc Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD50427A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

What is the application deadline?

Applications close on 2026-10-26.

Who is eligible to apply?

This position is open under the 'Public' hiring path.