Program Scheduler & Patient Access Coordinator

University of Washington Medical Center; Washington; Hybrid; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

Harborview Medical Specialty Clinic is hiring a Full-time Days Program Coordinator/Scheduler. The role involves reviewing referrals, triaging for the right specialist, and entering data into the EMR.

You will schedule initial appointments (in person or via Telemedicine) and coordinate care across facilities, assisting with insurance authorization and financial counseling. This position supports a high-volume clinic schedule with occasional telework, aligned with 100% FTE daytime hours.

Qualifikationen

• High school graduation or equivalent AND two years of experience in the program specialty
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

Aufgaben

• Review and prioritize incoming referrals from multiple sources using physician skill knowledge
• Triage incoming referrals to ensure the appropriate specialist reviews referrals
• Handle intake of referral requests and enter into the EMR system in a timely manner
• Schedule initial patient appointments in person or via Telemedicine based on provider and patient preference
• Coordinate appointments at the appropriate facility and assist with urgent insurance authorization or financial assistance
• Manage and resolve a high volume of phone inquiries and messages
• Review appointment follow-up requirements and educate patients to understand the purpose and follow-up recommendations
• Offer financial counseling steps to self-pay and underinsured patients
• Build provider schedules
• Serve as primary program contact to other departments, patients, and providers outside facilities
• Other assigned duties

Ausbildung

High school graduation or equivalent

Two years of experience in the program specialty

Jobbeschreibung

Harborview Medical Specialty Clinic is hiring a Full-time Days Program Coordinator/Scheduler. The role involves reviewing referrals, triaging for the right specialist, and entering data into the EMR.

You will schedule initial appointments (in person or via Telemedicine) and coordinate care across facilities, assisting with insurance authorization and financial counseling. This position supports a high-volume clinic schedule with occasional telework, aligned with 100% FTE daytime hours.