Program Coordinator / Patient Scheduler/ Harborview Medical Specialty Clinic

University of Washington Medical Center; Washington; Hybrid; USD 32,000 - 46,000; Full time

Job summary

Harborview Medical Specialty Clinic is hiring a Full-time Days Program Coordinator/Scheduler. The role involves reviewing referrals, triaging for the right specialist, and entering data into the EMR.

You will schedule initial appointments (in person or via Telemedicine) and coordinate care across facilities, assisting with insurance authorization and financial counseling. This position supports a high-volume clinic schedule with occasional telework, aligned with 100% FTE daytime hours.

Qualifications

• High school graduation or equivalent AND two years of experience in the program specialty
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

Responsibilities

• Review and prioritize incoming referrals from multiple sources using physician skill knowledge
• Triage incoming referrals to ensure the appropriate specialist reviews referrals
• Handle intake of referral requests and enter into the EMR system in a timely manner
• Schedule initial patient appointments in person or via Telemedicine based on provider and patient preference
• Coordinate appointments at the appropriate facility and assist with urgent insurance authorization or financial assistance
• Manage and resolve a high volume of phone inquiries and messages
• Review appointment follow-up requirements and educate patients to understand the purpose and follow-up recommendations
• Offer financial counseling steps to self-pay and underinsured patients
• Build provider schedules
• Serve as primary program contact to other departments, patients, and providers outside facilities
• Other assigned duties

Education

High school graduation or equivalent

Two years of experience in the program specialty

Job description

Job Description

Harborview Medical Specialty Clinic has an outstanding opportunity for a Full-time Days Program Coordinator/Scheduler.

WORK SCHEDULE

• 100% FTE, Days
• Mondays-Fridays/ 8:00am- 4:3Opm
• Occasional Telework

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

PRIMARY RESPONSIBILITIES

• Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set
• Triage incoming referrals to assure the appropriate specialist will be reviewing referrals
• Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner
• Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference
• Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance
• Manage and resolve a high volume of phone inquiries and messages
• Review appointment follow-up requirements and expectations with patients Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations
• Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling
• Building provider schedules
• Serve as a primary program contact to other departments, patients, providers outside facilities
• Other assigned duties

REQUIREMENTS

• High school graduation or equivalent AND two years of experience in the program specialty
  OR
• An equivalent of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

Preferred Experience

• Experience in a Dermatology clinic setting

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team.

Compensation, Benefits and Position Details

Pay Range Minimum:

$23.41 hourly

Pay Range Maximum:

$33.47 hourly

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.