Program Operations Specialist (Junior)

Dovel Technologies, Inc; Washington, Northern (District of Columbia, KY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Job summary

Guidehouse in Washington, DC is seeking an experienced Documentation / Technical Writing support professional to provide comprehensive administrative and operational assistance across offices and programs.

You will plan, coordinate, and implement business initiatives, conduct research, prepare reports, and serve as a liaison with clients and stakeholders. You will respond to inquiries, manage expectations, and help drive quality improvements while maintaining records and documentation.

Qualifications

• Proficiency with Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and with team members and stakeholders.

Responsibilities

• Provide administrative and operational support for office, department, and program activities.
• Support planning, coordination, and implementation of business, information, and management initiatives.
• Conduct research, analyze information, and prepare reports, summaries, and recommendations.
• Serve as a liaison between client representatives and internal and external stakeholders.
• Respond professionally to customer inquiries, service requests, and operational issues.
• Manage customer expectations and support issue resolution in a timely manner.
• Participate in quality improvement initiatives and assist with tracking and analyzing operational trends.
• Develop reports, metrics, and documentation to support program management activities.
• Coordinate referrals to technical, professional, or service personnel for repairs, support services, training, and follow-up actions.
• Assist with property management and accountability activities, including supporting designated property custodians and accountable property managers.
• Maintain administrative records, files, and program documentation.
• Ensure administrative services are delivered within established schedules, budgets, and quality standards.
• Independently execute recurring office procedures and administrative tasks.
• Review correspondence, reports, and other outgoing materials for accuracy, consistency, and compliance with established procedures.
• Draft and compose correspondence requiring business and technical understanding.
• Support special projects and perform additional duties as assigned.

Skills

Microsoft Office

Communication skills

Prioritization

Teamwork

Education

AA/AS in Business Administration, Management, or Communications

Job description

Guidehouse in Washington, DC is seeking an experienced Documentation / Technical Writing support professional to provide comprehensive administrative and operational assistance across offices and programs.

You will plan, coordinate, and implement business initiatives, conduct research, prepare reports, and serve as a liaison with clients and stakeholders. You will respond to inquiries, manage expectations, and help drive quality improvements while maintaining records and documentation.