Program Support Associate — Operations & Insights

Guidehouse; Washington (District of Columbia); On-site; USD 57,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid holidays

Parental leave

Transit benefits

Tuition reimbursement

Employee assistance program

Career development opportunities

Job summary

Guidehouse in Washington, DC is seeking a Documentation / Technical Writing professional to provide administrative and operational support for office, department, and program activities. You will assist with planning, coordination, and implementation of business initiatives and prepare reports and recommendations.

The role requires an AA/AS in a related field and two years of relevant experience, strong written and verbal communication, and proficient MS Office skills.

Qualifications

• AA/AS in Business Administration, Management, Communications, or related field.
• Two years of experience supporting business operations, admin services, or program support.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Word, Excel, PowerPoint, and Outlook.
• Strong organizational, analytical, and problem-solving abilities.

Responsibilities

• Provide administrative and operational support for office, department, and program activities.
• Support planning, coordination, and implementation of business, information, and management initiatives.
• Conduct research, analyze information, and prepare reports, summaries, and recommendations.
• Serve as a liaison between client representatives and internal and external stakeholders.
• Respond professionally to customer inquiries, service requests, and operational issues.
• Manage customer expectations and support issue resolution in a timely manner.
• Participate in quality improvement initiatives and assist with tracking and analyzing operational trends.
• Develop reports, metrics, and documentation to support program management activities.
• Coordinate referrals to technical, professional, or service personnel for repairs, support services, training, and follow-up actions.
• Assist with property management and accountability activities, including supporting designated property custodians and accountable property managers.
• Maintain administrative records, files, and program documentation.
• Ensure administrative services are delivered within established schedules, budgets, and quality standards.
• Independently execute recurring office procedures and administrative tasks.
• Review correspondence, reports, and other outgoing materials for accuracy and compliance with procedures.
• Draft and compose correspondence requiring business and technical understanding.
• Support special projects and perform additional duties as assigned.

Skills

Communication skills

MS Office

Organizational skills

Analytical skills

Team collaboration

Prioritization

Education

AA/AS in Business Admin

Tools

Microsoft Office

Job description

Guidehouse in Washington, DC is seeking a Documentation / Technical Writing professional to provide administrative and operational support for office, department, and program activities. You will assist with planning, coordination, and implementation of business initiatives and prepare reports and recommendations.

The role requires an AA/AS in a related field and two years of relevant experience, strong written and verbal communication, and proficient MS Office skills.