Junior Program Support Specialist

Dovel Technologies, Inc; Washington, Northern (District of Columbia, KY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Job summary

Guidehouse in Washington, DC is seeking an experienced Documentation / Technical Writing support professional to provide comprehensive administrative and operational assistance across offices and programs.

You will plan, coordinate, and implement business initiatives, conduct research, prepare reports, and serve as a liaison with clients and stakeholders. You will respond to inquiries, manage expectations, and help drive quality improvements while maintaining records and documentation.

Qualifications

• Proficiency with Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and with team members and stakeholders.

Responsibilities

• Provide administrative and operational support for office, department, and program activities.
• Support planning, coordination, and implementation of business, information, and management initiatives.
• Conduct research, analyze information, and prepare reports, summaries, and recommendations.
• Serve as a liaison between client representatives and internal and external stakeholders.
• Respond professionally to customer inquiries, service requests, and operational issues.
• Manage customer expectations and support issue resolution in a timely manner.
• Participate in quality improvement initiatives and assist with tracking and analyzing operational trends.
• Develop reports, metrics, and documentation to support program management activities.
• Coordinate referrals to technical, professional, or service personnel for repairs, support services, training, and follow-up actions.
• Assist with property management and accountability activities, including supporting designated property custodians and accountable property managers.
• Maintain administrative records, files, and program documentation.
• Ensure administrative services are delivered within established schedules, budgets, and quality standards.
• Independently execute recurring office procedures and administrative tasks.
• Review correspondence, reports, and other outgoing materials for accuracy, consistency, and compliance with established procedures.
• Draft and compose correspondence requiring business and technical understanding.
• Support special projects and perform additional duties as assigned.

Skills

Microsoft Office

Communication skills

Prioritization

Teamwork

Education

AA/AS in Business Administration, Management, or Communications

Job description

Job Family: Documentation / Technical Writing (DOC)

Travel Required: None

Clearance Required: Ability to Obtain Public Trust

What You Will Do

• Provide administrative and operational support for office, department, and program activities.
• Support the planning, coordination, and implementation of business, information, and management initiatives.
• Conduct research, analyze information, and prepare reports, summaries, and recommendations.
• Serve as a liaison between client representatives and internal and external stakeholders.
• Respond professionally to customer inquiries, service requests, and operational issues.
• Manage customer expectations and support issue resolution in a timely manner.
• Participate in quality improvement initiatives and assist with tracking and analyzing operational trends.
• Develop reports, metrics, and documentation to support program management activities.
• Coordinate referrals to technical, professional, or service personnel for repairs, support services, training, and follow-up actions.
• Assist with property management and accountability activities, including supporting designated property custodians and accountable property managers.
• Maintain administrative records, files, and program documentation.
• Ensure administrative services are delivered within established schedules, budgets, and quality standards.
• Independently execute recurring office procedures and administrative tasks.
• Review correspondence, reports, and other outgoing materials for accuracy, consistency, and compliance with established procedures.
• Draft and compose correspondence requiring business and technical understanding.
• Support special projects and perform additional duties as assigned.

What You Will Need

• Associate's degree (AA/AS) in Business Administration, Management, Communications, or a related field.
• Two (2) years of relevant professional experience supporting business operations, administrative services, office management, customer service, or program support activities.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and collaboratively with team members and stakeholders.

What Would Be Nice To Have

• Experience supporting a federal government agency, preferably the Federal Aviation Administration (FAA).
• Experience developing and maintaining business reports, dashboards, or operational metrics.
• Experience supporting property accountability, asset management, or inventory tracking activities.
• Experience coordinating customer support functions, service requests, or administrative operations.
• Knowledge of records management and document control practices.
• Experience supporting program management offices (PMOs) or operational support functions in a federal environment.

The annual salary range for this position is $57,300.00-$85,900.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Position may be eligible for a discretionary variable incentive bonus.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

guidehouse.com