Program & Training Lead for Government Transformation

CGS Federal; Arlington (VA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Equal Opportunity Employer

Job summary

CGS Federal is seeking a Program Manager/Training Lead to design, develop, and deliver training for internal and external audiences for a government client. You will lead the training team, collaborate with the VCF transformation readiness team, and ensure a successful rollout of transformed processes.

The role requires experience with Salesforce and Adobe Captivate, ability to manage multiple workstreams, and US citizenship with eligibility for Public Trust clearance.

Qualifications

• Design and develop comprehensive training approach, curriculum, and materials.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team and coordinate with stakeholders.
• Ability to manage multiple concurrent training workstreams with quality deliverables.
• Bachelor’s degree in a relevant field required.
• Minimum of 7 years’ experience managing training and communications teams and schedules.
• Experience with Salesforce preferred.
• Must have experience using Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in plan.
• Co-deliver substantive training for staff on claims lifecycle processes.
• Design and create user-friendly graphics and media for guides and communications.
• Provide support to staff for rollout and determine training schedule and timeline.
• Develop myVCF system training using materials from the system integrator.
• Develop communication materials for internal and external audiences (PowerPoints, handouts).
• Submit all communications for approval and track through the process.

Skills

Training design

Curriculum development

Leadership

Project coordination

Public Trust clearance

US citizenship

Communication

Education

Bachelor's degree

Tools

Salesforce

Adobe Captivate

Job description

CGS Federal is seeking a Program Manager/Training Lead to design, develop, and deliver training for internal and external audiences for a government client. You will lead the training team, collaborate with the VCF transformation readiness team, and ensure a successful rollout of transformed processes.

The role requires experience with Salesforce and Adobe Captivate, ability to manage multiple workstreams, and US citizenship with eligibility for Public Trust clearance.