Program Assistant & Student Support

Belmont University; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Belmont University in Nashville is seeking a Program Assistant & Student Support to provide administrative, student services, and operational support for the Watkins College of Art. This role serves as the primary point of contact for the college's main office with front-office coordination and student advising support.

The position includes recruiting and supervising student workers, coordinating facilities requests, and assisting with events and special projects alongside college leadership.

Qualifications

• Associate degree required.
• Bachelor's degree preferred.
• 1–3 years of higher education or administrative experience.
• Background check and E-Verify compliance required.

Responsibilities

• Serve as primary contact for current students with information on programs, policies, and procedures.
• Coordinate advising events, registrations, orientation, and recruitment activities; manage student records.
• Greet visitors, answer phones and email, and ensure efficient office operations with strong customer service.
• Recruit, hire, train, schedule, and supervise student workers.
• Maintain accurate records, prepare correspondence, and manage filing systems.
• Coordinate orientations, open houses, exhibitions, and college events; assist with event logistics.
• Collaborate with Dean's Office and leadership to support college operations.
• Perform other related duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

Microsoft Office

Data entry

Education

Associate's degree

Bachelor's degree preferred

Job description

We are now accepting applications for a qualified Program Assistant & Student Support at Belmont University.

Employment Type

Staff

Internal Job Category

Non-Exempt (Staff)

Full-Time

Department

Office of Dean Art

Hours

37.5

Primary Duties and Responsibilities

The Program Assistant and Student Support position provides comprehensive administrative, student services, and operational support for the Watkins College of Art, serving as the primary point of contact for the college's main office. This position coordinates front-office operations, supports student advising, registration, orientation, and recruitment activities, as well as maintaining student records to ensure efficient delivery of academic services. The Program Assistant also recruits, hires and supervises student workers, coordinates routine facility requests in conjunction with the Studio Tech, and provides logistical support for college events and special projects while collaborating closely with the Assistant to the Dean & Business Manager and college leadership.

Student Services and Academic Support

• Serve as the primary point of contact for current students by providing information regarding academic programs, policies, and procedures.
• Coordinate advising events, the communications to faculty and students, and student sign-ups for appointments, process registration transactions, assign faculty advisors, process overrides and holds, maintain student records, and assist with orientation, recruitment, and graduation activities.

Office Reception and Customer Service

• Manage the daily operations of the college's administrative office by greeting visitors, answering phones and email, responding to inquiries, maintaining office supplies, processing mail, and ensuring efficient office operations while providing excellent customer service to students and visitors.

Student Worker Supervision

• Recruit, hire, train, schedule, and supervise student workers.
• Assign daily work, monitor performance, approve time worked, and ensure adequate studio monitor coverage while maintaining efficient administrative operations.

Records Management and Administrative Processing

• Maintain accurate student and departmental records, prepare correspondence and reports, process forms and documentation, manage electronic and paper filing systems, and ensure the confidentiality and integrity of academic and administrative records.

College Events and Program Support

• Coordinate orientations and advising events, provide support for open houses, recruitment events, commencement, exhibitions, meetings, and other college-sponsored activities. Prepare materials, reserve spaces, coordinate schedules, and assist with event execution.

Facilities and College Administrative Support

• Working in conjunction with the Studio Technician, coordinate routine facilities requests, maintenance and custodial services, equipment needs, and key requests.
• Provide administrative assistance for college special projects, committee work, data collection, and other departmental initiatives.
• Collaborate with the Assistant to the Dean and college leadership to support the efficient operation of the college.

Perform other related duties as assigned.

Required Qualifications

• Form diverse leaders of character;
• Equip people to solve the world’s complex problems through teaching, research and service;
• And be radical champions for helping people and communities flourish.
• An ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions.
• An ability to interpret and seek information, use independent reasoning to diagnose the root cause of situations or issues, identify and test solutions and think beyond what is typical or customary.
• An ability to use information to determine benefits and impact in making decision and/or recommendations.
• An ability to coordinate and administer programs/project activities and protocols.
• An ability to manage resources, monitor activities, and assess risks and quality issues associated with the program/project.
• An ability to present information to individuals or groups; ability to deliver presentations suited to the characteristics and needs of the audience.
• An ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message.
• An ability to listen and respond appropriately to others.
• An ability to impact and influence others to further the institution’s strategic objectives.
• An ability to use Microsoft Office (Excel, PowerPoint, Word, SCT Banner, Argos, Canva) and basic databases and software.

Required Education

An associate's degree is required. A bachelor's degree is preferred.

Required Experience

One to three years of higher education, customer service, or administrative experience required.

The selected candidate will be required to complete a background check satisfactory to the University.

Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.