Program Assistant & Student Support

Belmont University; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Belmont University is seeking a qualified Program Assistant & Student Support to provide administrative, student services, and operational support for the Watkins College of Art. The role serves as the main office contact and coordinates front-office operations, advising, registration, orientation, and student records.

You will recruit, hire, and supervise student workers, coordinate facility requests with the Studio Tech, and assist with college events and special projects with college

Qualifications

• Associate degree required; bachelor’s degree preferred.
• 1–3 years in higher education, customer service, or admin experience.
• Ability to identify issues and analyze information from multiple sources.
• Strong written and verbal communication and presentation skills.
• Proficiency with MS Office and basic databases; familiarity with SCT Banner, Argos, Canva.

Responsibilities

• Serve as primary contact for current students; provide information on programs, policies, and procedures.
• Coordinate advising events, registrations, orientation, recruitment, and graduation activities; maintain student records.

Skills

Issue identification

Data analysis

Independent reasoning

Decision making

Communication

Student services

Office coordination

Education

Associate degree

Bachelor’s degree preferred

Tools

MS Office

SCT Banner

Argos

Canva

Excel

PowerPoint

Word

Job description

We are now accepting applications for a qualified Program Assistant & Student Support at Belmont University.

Employment Type

Staff

Internal Job Category

Non-Exempt (Staff) Full-Time

Department

Office of Dean Art

Hours

37.5

Primary Duties and Responsibilities

The Program Assistant and Student Support position provides comprehensive administrative, student services, and operational support for the Watkins College of Art, serving as the primary point of contact for the college's main office.This position coordinates front-office operations, supports student advising, registration, orientation, and recruitment activities, as well as maintaining student records to ensure efficient delivery of academic services. The Program Assistant also recruits, hires and supervises student workers, coordinates routine facility requests in conjunction with the Studio Tech, and provides logistical support for college events and special projects while collaborating closely with the Assistant to the Dean & Business Manager and college leadership.

Student Services and Academic Support

• Serve as the primary point of contact for current students by providing information regarding academic programs, policies, and procedures.
• Coordinate advising events, the communications to faculty and students, and student sign-ups for appointments, process registration transactions, assign faculty advisors, process overrides and holds, maintain student records, and assist with orientation, recruitment, and graduation activities.

Office Reception and Customer Service

• Manage the daily operations of the college's administrative office by greeting visitors, answering phones and email, responding to inquiries, maintaining office supplies, processing mail, and ensuring efficient office operations while providing excellent customer service to students and visitors.

Student Worker Supervision

• Recruit, hire, train, schedule, and supervise student workers.
• Assign daily work, monitor performance, approve time worked, and ensure adequate studio monitor coverage while maintaining efficient administrative operations.

Records Management and Administrative Processing

• Maintain accurate student and departmental records, prepare correspondence and reports, process forms and documentation, manage electronic and paper filing systems, and ensure the confidentiality and integrity of academic and administrative records.

College Events and Program Support

• Coordinate orientations and advising events, provide support for open houses, recruitment events, commencement, exhibitions, meetings, and other college-sponsored activities. Prepare materials, reserve spaces, coordinate schedules, and assist with event execution.

Facilities and College Administrative Support

• Working in conjunction with the Studio Technician, coordinate routine facilities requests, maintenance and custodial services, equipment needs, and key requests.
• Provide administrative assistance for college special projects, committee work, data collection, and other departmental initiatives.
• Collaborate with the Assistant to the Dean and college leadership to support the efficient operation of the college.

Perform other related duties as assigned.

Required Qualifications

Belmont University seeks to attract and retain highly qualified faculty and staff who will support our mission and vision. As a Christ-centered and student-focused community, we aim to:

• Form diverse leaders of character;
• Equip people to solve the world’s complex problems through teaching, research and service;
• And be radical champions for helping people and communities flourish.

• An ability to identify issues, obtain relevant information, relate andcompare data from different sources, and identify alternative solutions.
• An ability to interpret and seek information, use independent reasoningto diagnose the root cause of situations or issues, identify and test solutions and think beyond what is typical or customary.
• An ability to use information todetermine benefits and impact in making decision and/or recommendations.
• An ability to coordinate and administerprograms/project activities and protocols.
• An ability to manage resources, monitoractivities, and assess risks and quality issues associated with theprogram/project.
• An ability to present information to individualsor groups; ability to deliver presentations suited to the characteristics andneeds of the audience.
• An ability to convey information clearly and concisely togroups or individuals either verbally or in writing to ensure that theyunderstand the information and the message.
• An ability to listen and respondappropriately to others.
• An ability to impact and influence others to further theinstitution’s strategic objectives.
• An ability to use Microsoft Office (Excel, PowerPoint, Word, SCT Banner, Argos, Canva) and basic databases andsoftware.

Required Education

An associate's degree is required. A bachelor's degree is preferred.

Required Experience

One to three years of higher education, customer service, or administrative experience required.

The selected candidate will be required to complete a background check satisfactory to the University.

Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Belmont University is a Christ-centered community. The University faculty, administration, and staff uphold Jesus as the Christ and as the measure for all things. As a community seeking to uphold Christian standards of morality, ethics, and conduct, Belmont University holds high expectations of each person who chooses to join the community.

In compliance with federal law, including provisions of Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act and Section 504 of the Rehabilitation Act of 1973/the Americans with Disabilities Act, Belmont University does not discriminate on the basis of race, sex, color, national or ethnic origin, age, disability, military service, or sexual orientation in its administration of education policies, programs or activities; its admissions policies; or employment.

Consistent with applicable civil rights law, the University primarily hires employees of the Christian faith who are committed to support the mission of the University.

The University has appointed the Chief Human Resources Officer/Deputy Title IX Coordinator to serve as coordinator of non-discrimination compliance for staff and faculty.

The Director of Institutional Equity and Compliance and Title IX Coordinator serves as coordinator of compliance for Title IX (sex discrimination) issues and questions for students.

In accordance with accrediting standards for its professional education programs in law and medicine, the University does not apply religious criteria in hiring employees within those programs. All employees hired by the University, regardless of religious faith, shall be committed to Belmont’s Christ-centered, student-focused mission.

Belmont's Office of Human Resources will conduct ongoing evaluations of the means by which candidates for employment are sought, to the end that the pool of candidates will include qualified women, minorities, veteransand disabled individuals. Belmont University is an equal opportunity employer under all applicable civil rights laws.