Program Assistant: Office Ops & Admin Impact

Transportation Security Careers; Otis (MA); On-site; USD 28,000 - 62,000; Full time

Job summary

TSA Program Assistant opportunities in Otis provide essential administrative support to managers and staff, helping coordinate daily office activities, data tracking, scheduling, and documentation. The role emphasizes attention to detail, multi-tasking, and clear communication across teams.

Responsibilities include maintaining records, preparing materials, scheduling meetings, and assisting with payroll, HR, and other program areas as needed, while ensuring compliance and accuracy in all tasks.

Qualifications

• Organization and attention to detail.
• Written and verbal communication.
• Data entry, tracking, and basic analysis.
• Microsoft Office or comparable workplace software.
• Records and document management.
• Calendar, meeting, and deadline coordination.
• Customer service and professional communication.
• Ability to manage several assignments without losing accuracy.
• Discretion when handling sensitive employee or operational information.

Responsibilities

• Provide administrative and program support to TSA managers and employees.
• Coordinate daily office activities, projects, and operational assignments.
• Compile, organize, track, and analyze program information.
• Maintain electronic records, spreadsheets, reports, and administrative files.
• Prepare correspondence, meeting materials, reports, and internal communications.
• Schedule meetings, maintain calendars, and track deadlines or action items.
• Assist with finance, human resources, scheduling, payroll, or other assigned program areas.
• Monitor program metrics and help identify incomplete or inconsistent information.
• Research files, records, policies, and electronic systems.
• Support the implementation of new office procedures and administrative systems.
• Communicate with employees, managers, timekeepers, financial staff, and external contacts.
• Review administrative work for accuracy, completeness, and compliance with established procedures.

Skills

Organization

Communication

Data entry

Tracking

Scheduling

Records management

Calendar management

Customer service

Discretion

Tools

Microsoft Office

Job description

TSA Program Assistant opportunities in Otis provide essential administrative support to managers and staff, helping coordinate daily office activities, data tracking, scheduling, and documentation. The role emphasizes attention to detail, multi-tasking, and clear communication across teams.

Responsibilities include maintaining records, preparing materials, scheduling meetings, and assisting with payroll, HR, and other program areas as needed, while ensuring compliance and accuracy in all tasks.