Production Team Lead - Retail Donation Ops, Growth & Bonus

careers-dcgoodwill; Alexandria (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill is seeking a retail production supervisor to lead donation processing, inventory control, and customer service in a dynamic retail setting. You will ensure smooth operations, safety, and adherence to procedures while guiding a team of donation attendants, processors, and sales associates.

The role requires a high school diploma with supervisory experience, strong communication, and basic computer skills. Excellent customer service and physical ability to lift 40–50 pounds are expected.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to lift up to and between 40-50 pounds frequently.

Responsibilities

• Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency's production procedures and core value pledge for processors and donation.
• Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
• Assists in and ensures the enforcement of store safety and security procedures.
• Assists in settling complaints.
• Provides input for associate interviews and performance evaluations.
• Maintains a professional appearance adhering to Goodwill uniform standards.
• Assists with maintaining proper staffing as it relates to budgets.
• Assists the Assistant Production Manager to accurately record the work of the department.
• Assists with monitoring the time and attendance system.
• Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
• Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
• Performs other duties as directed and required.
• This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Job description

Goodwill is seeking a retail production supervisor to lead donation processing, inventory control, and customer service in a dynamic retail setting. You will ensure smooth operations, safety, and adherence to procedures while guiding a team of donation attendants, processors, and sales associates.

The role requires a high school diploma with supervisory experience, strong communication, and basic computer skills. Excellent customer service and physical ability to lift 40–50 pounds are expected.