Production Team Leader: Retail & Donation Ops (Bonus)

Goodwill of Greater Washington; Alexandria (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Goodwill of Greater Washington in Alexandria, VA is seeking an experienced retail inventory production leader. You will direct a production team, manage donation processing, and ensure smooth inventory flow while delivering excellent donor service.

This role emphasizes safety, staff development, and adherence to procedures, with opportunities for career growth and meaningful community impact. The position offers a competitive compensation package, benefits, and a collaborative, no-overnight work

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to lift up to and between 40-50 pounds frequently.

Responsibilities

• Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency's production procedures and core value pledge for processors and donation.
• Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.
• Assists in and ensures the enforcement of store safety and security procedures.
• Assists in settling complaints.
• Provides input for associate interviews and performance evaluations.
• Maintains a professional appearance adhering to Goodwill uniform standards.
• Assists with maintaining proper staffing as it relates to budgets.
• Assists the Assistant Production Manager to accurately record the work of the department.
• Assists with monitoring the time and attendance system.
• Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
• Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
• Performs other duties as directed and required.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Education

High school diploma or equivalent

Job description

Goodwill of Greater Washington in Alexandria, VA is seeking an experienced retail inventory production leader. You will direct a production team, manage donation processing, and ensure smooth inventory flow while delivering excellent donor service.

This role emphasizes safety, staff development, and adherence to procedures, with opportunities for career growth and meaningful community impact. The position offers a competitive compensation package, benefits, and a collaborative, no-overnight work