Donations Production Team Lead - Retail Operations

Goodwill-of-Greater-Washington-; Woodbridge (VA); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Healthcare

Paid PTO

Bonus potential

Career growth

Job summary

Goodwill-of-Greater-Washington- is seeking a production supervisor to lead donation processing, inventory control, and staff supervision in a dynamic retail environment.

You will ensure smooth production, provide excellent donor service, and uphold safety procedures while contributing to community impact and organizational goals.

Qualifications

• High school diploma or equivalent with at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal store operation documents.
• Ability to walk, stand, bend, kneel, and lift 40–50 pounds regularly.
• Fluent in English and Spanish (preferred).

Responsibilities

• Direct and supervise donation, inventory, and production processes.
• Provide excellent customer service to donors and assist with unloading donations.
• Sort and process donated items into designated categories.
• Enforce store safety and security procedures.
• Assist with interviews and training of staff.

Skills

Customer service

Verbal communication

Written communication

Basic computer skills

Math skills

Reading comprehension

Supervisory experience

Stamina

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Overview

Exciting and diverse retail inventory leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Responsibilities

Essential Competencies:

Directing Others Motivating Others Customer Focus Process Management Functional/Technical Skills

Essential Duties and Responsibilities:

1. Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to the agency’s production procedures and core value pledge for processors and donation. 2. Fulfills the duties of all production staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories; maintains production levels and quality of merchandise to the sales floor.3. Assists in and ensures the enforcement of store safety and security procedures.4. Assists in settling complaints5. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

1. Maintains a professional appearance adhering to Goodwill uniform standards2. Assists with maintaining proper staffing as it relates to budgets.3. Assists the Assistant Production Manager to accurately record the work of the department.4. Assists with monitoring the time and attendance system.5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.7. Performs other duties as directed and required.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of GGW’s Aspiring Manager and Employ Excellence Programs may be substituted for this requirement. 2. Excellent customer service skills.3. Basic computer skills.4. Ability to effectively communicate verbally and in writing.5. Ability to perform basic math.6. Ability to read and comprehend internal documents related to store operations.7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).8. Ability to lift up to and between 40 – 50 pounds frequently.

Preferred Qualifications

1. Previous experience working in a warehouse environment.2. Previous experience in the area of transportation production.3. Ability to coach and direct employees.4. Ability to gracefully adapt to periodic and rapid change.5. Fluent in English and Spanish.