Production Team Leader - Donor Inventory & Operations

careers-dcgoodwill; Gaithersburg (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off (PTO)

Bonus potential

Same-day pay option

Holiday pay

Life insurance

Disability coverage

Employee discounts

EAP access

401(k) with match after 1 year

Job summary

Goodwill in Maryland seeks a retail inventory leadership role to oversee donation processing, inventory control, and staff supervision. You will drive production efficiency while delivering excellent donor and customer service.

No overnight inventory; the role offers robust benefits, potential for bonus, and opportunities for career growth within Goodwill's mission-driven environment. This is a full-time supervisory position that requires strong communication and physical stamina.

Qualifications

• High school diploma or equivalent.
• At least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal store documents.
• Ability to lift 40–50 pounds frequently.

Responsibilities

• Monitors and ensures a smooth production process for donation functions, inventory, control, and adherence to procedures.
• Provide excellent customer service to donors, greet donors, unload donations, and sort items.
• Enforce store safety and security procedures.
• Assist in settling complaints.
• Participate in associate interviews and performance evaluations.

Skills

Leadership

Customer Service

Communication

Time Management

Process Improvement

Supervisory Experience

Job description

Goodwill in Maryland seeks a retail inventory leadership role to oversee donation processing, inventory control, and staff supervision. You will drive production efficiency while delivering excellent donor and customer service.

No overnight inventory; the role offers robust benefits, potential for bonus, and opportunities for career growth within Goodwill's mission-driven environment. This is a full-time supervisory position that requires strong communication and physical stamina.