Lead Production Supervisor — Donations & Inventory

careers-dcgoodwill; Gainesville (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Paid PTO

Employee discounts

Career growth

Job summary

Goodwill seeks a Retail Inventory Leader to supervise donation processing, inventory control, and customer service. You will ensure a smooth production flow, greet donors, unload donations, and maintain merchandise quality for the sales floor.

The role emphasizes safety, efficiency, and staff development, with opportunities for performance-based recognition and advancement within a values-driven nonprofit.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to perform continuous walking, standing, bending and lifting up to 50 pounds.

Responsibilities

• Monitors and ensures a smooth production process for all donation functions, inventory, control, and adherence to procedures.
• Fulfills duties of production staff to provide excellent donor service and process donations.
• Assists in enforcing store safety and security procedures.
• Assists in settling donor complaints.
• Provides input for associate interviews and performance evaluations.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Education

High school diploma or equivalent

Job description

Goodwill seeks a Retail Inventory Leader to supervise donation processing, inventory control, and customer service. You will ensure a smooth production flow, greet donors, unload donations, and maintain merchandise quality for the sales floor.

The role emphasizes safety, efficiency, and staff development, with opportunities for performance-based recognition and advancement within a values-driven nonprofit.