Production Team Leader - Donor Inventory & Retail

Goodwill of Greater Washington; Waldorf (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus eligible

Same day pay

Paid holidays

Health insurance

Paid time off (PTO)

Employee discounts

Job summary

Goodwill of Greater Washington is seeking an experienced production supervisor to lead the donation processing team and ensure smooth operations across inventory and donor interactions.

The role requires supervisory experience, strong customer service, and the ability to manage multiple tasks in a fast-paced retail environment. This on-site position offers competitive pay and benefits including holidays and PTO.

Qualifications

• High school diploma or equivalent; ability to supervise staff.
• Excellent customer service skills.
• Basic computer skills.
• Able to communicate verbally and in writing.
• Able to perform basic math.
• Able to read and comprehend internal store documents.
• Able to stand, walk, bend, kneel for extended periods; lift 40–50 lbs.

Responsibilities

• Monitor and ensure smooth production process for donation functions and inventory.
• Perform duties of production staff when needed; provide excellent customer service to donors.
• Enforce store safety and security procedures.
• Assist with conflict resolution and customer complaints.
• Assist in interviews, training, and performance evaluations.

Skills

Customer service

Communication

Team supervision

Basic math

Reading internal documents

Physical stamina

Education

High school diploma or equivalent

Job description

Goodwill of Greater Washington is seeking an experienced production supervisor to lead the donation processing team and ensure smooth operations across inventory and donor interactions.

The role requires supervisory experience, strong customer service, and the ability to manage multiple tasks in a fast-paced retail environment. This on-site position offers competitive pay and benefits including holidays and PTO.