Production Admin Specialist — Growth, Ownership & Tuition

Groundworks; Grand Rapids (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Tuition Reimbursement

Employee Ownership Program

Paid Time Off (2 weeks)

Job summary

Groundworks, North America’s leader in foundation solutions, is seeking a Production Administrative Assistant to support timekeeping, packing, orders, and customer communications. Join a busy, customer-service driven team in a full-time onsite role.

You will coordinate paperwork, maintain accurate records, schedule installations, and ensure smooth interactions with crews and leadership. This role offers growth opportunities within a nationally respected company and a collaborative work

Qualifications

• High School Degree/GED required.
• 1-2 years Administrative Assistant experience preferred.
• Previous call center or customer service preferred.
• Must be positive and motivated with excellent communications skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Great oral and verbal communication.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order including scheduling maintenance.
• Deliver excellent customer experiences and service to support our reputation.
• Set and confirm install dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Be punctual and reliable with daily attendance.

Skills

Communication skills

Positive attitude

Adaptability

Office software

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Groundworks, North America’s leader in foundation solutions, is seeking a Production Administrative Assistant to support timekeeping, packing, orders, and customer communications. Join a busy, customer-service driven team in a full-time onsite role.

You will coordinate paperwork, maintain accurate records, schedule installations, and ensure smooth interactions with crews and leadership. This role offers growth opportunities within a nationally respected company and a collaborative work