Production Admin & Customer Support Coordinator

Groundworks; Washington (Washington County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on company performance

Employee Ownership Program

Tuition Reimbursement Program

2 weeks PTO + 6 holidays

Health, dental, vision, disability, &

Job summary

Groundworks, North America's leader in foundation solutions, seeks a Production Administrative Assistant to support our field and leadership teams. You will coordinate timekeeping, paperwork, and communication to keep projects on track and ensure a seamless customer experience.

This role demands an energetic, customer-focused attitude and the ability to manage multiple tasks in a fast-paced environment. Onsite, full-time position with growth opportunities and employee ownership benefits.

Qualifications

• High School Degree or GED required.
• 1–2 years Administrative Assistant experience preferred.
• Previous call center or customer service experience preferred.
• Must be positive and motivated with excellent communications skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Strong oral and written communication skills.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order and schedule maintenance.
• Deliver great customer experiences and operate with a positive image of Groundworks.
• Set and confirm install dates.
• Mail customer information packets.
• Follow up with customers on various issues.
• Update customer records for accuracy.
• Regular and reliable attendance is essential.

Skills

Communication skills

Adaptability

Computer skills

Customer service

Oral and verbal communication

Education

High School Degree/GED

Job description

Groundworks, North America's leader in foundation solutions, seeks a Production Administrative Assistant to support our field and leadership teams. You will coordinate timekeeping, paperwork, and communication to keep projects on track and ensure a seamless customer experience.

This role demands an energetic, customer-focused attitude and the ability to manage multiple tasks in a fast-paced environment. Onsite, full-time position with growth opportunities and employee ownership benefits.