Production Admin Assistant: Scheduling & Customer Service

Groundworks, LLC; Twinsburg (OH); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee Ownership Program

Tuition Reimbursement

2 weeks PTO

6 paid holidays

Health benefits

Job summary

Groundworks, LLC in Twinsburg, OH is seeking a Production Administrative Assistant to support timekeeping, paperwork, scheduling, and customer interactions.

You will handle weekly job packs, purchase orders, and maintain accurate records while ensuring strong service experiences for customers. The role requires a positive attitude, clear communication, and the ability to adapt to changing priorities in a busy field operations environment.

Qualifications

• High School Degree/GED.
• 1–2 years administrative assistant experience preferred.
• Previous call center or customer service preferred.
• Positive and motivated with excellent communications skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Great oral and verbal communication.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order (schedule maintenance).
• Maintain accurate customer records.
• Set and confirm install dates.
• Mail customer information packets.
• Follow up with customers on issues.

Skills

Administrative tasks

Customer service

Communication

Time management

Adaptability

Computer skills

Onsite presence

Education

High School/GED

Tools

Microsoft Office

CRM software

Job description

Groundworks, LLC in Twinsburg, OH is seeking a Production Administrative Assistant to support timekeeping, paperwork, scheduling, and customer interactions.

You will handle weekly job packs, purchase orders, and maintain accurate records while ensuring strong service experiences for customers. The role requires a positive attitude, clear communication, and the ability to adapt to changing priorities in a busy field operations environment.