Product Support Engineer - DCIM & Data Center Solutions

JobCubby; Piscataway Township (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

Sunbird in the United States is seeking a Product Support Engineer to help maintain our award-winning web-based DCIM solutions. You will work with Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM in a collaborative environment.

Responsibilities include troubleshooting field issues, scripting solutions, documenting knowledge transfer, and leading calls with internal teams and customers to ensure timely resolution and clear communication.

Qualifications

• BS/MS degree in Computer Science or related field or equivalent experience.
• Strong written and oral communication, and interpersonal skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly.

Responsibilities

• Trouble shoot field issues to reproduce and when possible, identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed

Skills

Communication

Adaptability

Self-motivation

Education

BS/MS in Computer Science or related field

Tools

Jira

GitHub

PostgreSQL

Linux(RHEL/Rocky)

Java

SQL

Docker

VMware

Job description

Sunbird in the United States is seeking a Product Support Engineer to help maintain our award-winning web-based DCIM solutions. You will work with Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM in a collaborative environment.

Responsibilities include troubleshooting field issues, scripting solutions, documenting knowledge transfer, and leading calls with internal teams and customers to ensure timely resolution and clear communication.