Associate Product Support Engineer

Sunbird Software Inc.; Piscataway Township (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Sunbird Software Inc. is seeking a Product Support Engineer in New Jersey to maintain and support our web-based DCIM solutions. The role involves collaborating on Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM driven environments.

You will troubleshoot issues, develop scripts, communicate with stakeholders, document knowledge, and lead calls with internal and customer teams.

Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience.
• Excellent oral and written communication skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated with the ability to learn and apply new skills quickly.

Responsibilities

• Troubleshoot field issues to reproduce and identify root cause when possible.
• Create scripts or procedures with the team to correct deployed problems.
• Provide clear and timely communication to keep all relevant parties informed.
• Document information and transfer knowledge to reduce escalations from TS to engineering.
• Lead internal and customer-facing calls as needed.

Skills

Oral and written communication

Adaptability

Self-motivated

Learning quickly

Java

ANSI SQL

Education

BS/MS in CS or related

Tools

Jira

GitHub

PostgreSQL

VMware

Docker

Ruby

Python

Job description

Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.

Essential duties and responsibilities

• Trouble shoot field issues to reproduce andwhen possible,identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed

Requirement / Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

• Knowledge of the data center domain and DCIM tools
• Working experience with Linux based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experienced in using PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

• We are all about delighting our clients and live/breathe the end client/user experience
• We believe in collaboration, teamwork, creativity and taking initiative