DCIM Product Support Engineer — Linux & Java Pro

Sunbird Software Inc.; Piscataway Township (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Sunbird Software Inc. is seeking a Product Support Engineer in New Jersey to maintain and support our web-based DCIM solutions. The role involves collaborating on Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM driven environments.

You will troubleshoot issues, develop scripts, communicate with stakeholders, document knowledge, and lead calls with internal and customer teams.

Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience.
• Excellent oral and written communication skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated with the ability to learn and apply new skills quickly.

Responsibilities

• Troubleshoot field issues to reproduce and identify root cause when possible.
• Create scripts or procedures with the team to correct deployed problems.
• Provide clear and timely communication to keep all relevant parties informed.
• Document information and transfer knowledge to reduce escalations from TS to engineering.
• Lead internal and customer-facing calls as needed.

Skills

Oral and written communication

Adaptability

Self-motivated

Learning quickly

Java

ANSI SQL

Education

BS/MS in CS or related

Tools

Jira

GitHub

PostgreSQL

VMware

Docker

Ruby

Python

Job description

Sunbird Software Inc. is seeking a Product Support Engineer in New Jersey to maintain and support our web-based DCIM solutions. The role involves collaborating on Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM driven environments.

You will troubleshoot issues, develop scripts, communicate with stakeholders, document knowledge, and lead calls with internal and customer teams.