DCIM Support Engineer I

Sunbird-Software-Inc.

Sioux Falls (SD)

On-site

USD 45,000 - 65,000

Full time

3 days ago

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Job summary

Sunbird-Software-Inc. is seeking a DCIM Technical Support Analyst to provide comprehensive software support and troubleshooting for the DCIM suite, including dcTrack and Power IQ.

You will engage with clients on implementations, upgrades, and bug analysis, escalating issues by severity to meet SLA targets. Responsibilities include ticketing across systems, issue resolution, and ongoing training participation to stay current with Sunbird’s software enhancements.

Qualifications

Associates degree in a technical discipline or equivalent experience.
1 year experience providing customer support for a technical environment.
Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
Basic knowledge of computer hardware, Windows 7/10, and cabling.

Responsibilities

Submitting, updating, and closing tickets across multiple ticketing systems.
Researching, resolving and responding to customer questions via phone, email or portal.
Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
Log and maintain resolution status to facilitate timely issue resolution.
Participate in online training sessions to stay current with software enhancements.
Conduct data center surveys and audits as needed.

Skills

Customer support

Troubleshooting

Communication

Project management

Analytical skills

Education

Associates degree

Tools

Fresh Desk

Fresh Chat

Jira

MS Teams

Slack

Outlook

Excel

Job description

Sunbird-Software-Inc. is seeking a DCIM Technical Support Analyst to provide comprehensive software support and troubleshooting for the DCIM suite, including dcTrack and Power IQ.

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