Associate Product Support Engineer

JobCubby; Piscataway Township (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

Sunbird in the United States is seeking a Product Support Engineer to help maintain our award-winning web-based DCIM solutions. You will work with Ruby, Java, Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM in a collaborative environment.

Responsibilities include troubleshooting field issues, scripting solutions, documenting knowledge transfer, and leading calls with internal teams and customers to ensure timely resolution and clear communication.

Qualifications

• BS/MS degree in Computer Science or related field or equivalent experience.
• Strong written and oral communication, and interpersonal skills.
• Ability to adapt, multi-task, and manage changing priorities.
• Self-motivated, ability to learn and apply new skills quickly.

Responsibilities

• Trouble shoot field issues to reproduce and when possible, identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed

Skills

Communication

Adaptability

Self-motivation

Education

BS/MS in Computer Science or related field

Tools

Jira

GitHub

PostgreSQL

Linux(RHEL/Rocky)

Java

SQL

Docker

VMware

Job description

Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.

Essential duties and responsibilities

• Trouble shoot field issues to reproduce and when possible, identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed

Requirement / Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, ability to learn and apply new skills quickly

Desired knowledge and skills

A candidate with any of the following will be at an advantage:

• Knowledge of the data center domain and DCIM tools
• Working experience with Linux based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experienced in using PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

• We are all about delighting our clients and live/breathe the end client/user experience
• We believe in collaboration, teamwork, creativity and taking initiative

Interested?

Read on for additional details about this opportunity to join our amazing team!

• - What is DCIM Software: www.sunbirddcim.com/what-dcim
• - What are customers saying about Sunbird: www.sunbirddcim.com/reviews
• - Why work at Sunbird: www.sunbirddcim.com/careers