Product & Service Expert - Retail Concierge

Apple; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & dental coverage

Retirement benefits

Stock programs

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail is seeking a Specialist in Tampa to build brand loyalty and create owners of Apple products. You’ll deliver a customer service experience that is highly personalized, asking questions to understand needs and recommending relevant products and services.

You will stay informed about Apple’s offerings, support peers with product knowledge, and help educate customers on purchasing options, while maintaining accuracy and contributing to an inclusive team culture.

Qualifications

• Customer service experience and ability to understand customer needs.
• Knowledge of Apple products and services is preferred.
• Ability to work in a fast-paced retail environment.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up to date on Apple products, services, and purchasing options.
• Assist peers by sharing knowledge and supporting ownership opportunities.
• Maintain accuracy and follow guidance in daily tasks.
• Contribute to an inclusive store environment and teamwork.
• Role may include other duties as needed.

Skills

Customer service

Product knowledge

Teamwork

Curiosity/learning

Job description

Apple Retail is seeking a Specialist in Tampa to build brand loyalty and create owners of Apple products. You’ll deliver a customer service experience that is highly personalized, asking questions to understand needs and recommending relevant products and services.

You will stay informed about Apple’s offerings, support peers with product knowledge, and help educate customers on purchasing options, while maintaining accuracy and contributing to an inclusive team culture.