Product & Service Expert — Build Loyal Customers

Apple; Jacksonville (FL); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Stock programs

Employee Stock Purchase Plan

Tuition reimbursement

Medical and dental coverage

Job summary

Apple Store is seeking an in-store Specialist in Jacksonville, FL to deliver a unique Apple shopping experience. You’ll understand customer needs, present products and services, and educate customers on the best ways to buy.

You’ll stay current on Apple’s offerings, collaborate with peers, and help others grow. Availability may include nights, weekends, and holidays in-store; you’ll contribute to an inclusive environment and uphold Apple’s values daily.

Qualifications

• Familiarity with Apple products and services.
• Ability to personalize solutions based on customer needs.
• Works well in fast-paced, multi-customer environments.
• Collaborates with store team to achieve goals.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting relevant Apple products and services.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge and helping customers find ownership opportunities.
• Maintain accuracy and follow guidance in all tasks.
• Contribute to an inclusive store environment and uphold Apple values.

Skills

Product knowledge

Customer service

Teamwork

Curiosity

Tools

Apple products knowledge

Job description

Apple Store is seeking an in-store Specialist in Jacksonville, FL to deliver a unique Apple shopping experience. You’ll understand customer needs, present products and services, and educate customers on the best ways to buy.

You’ll stay current on Apple’s offerings, collaborate with peers, and help others grow. Availability may include nights, weekends, and holidays in-store; you’ll contribute to an inclusive environment and uphold Apple’s values daily.