Product & Customer Experience Specialist

Apple; Freehold (NJ); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Stock programs

Medical coverage

Tuition reimbursement

Discounted products

Job summary

Apple Retail in New Jersey seeks a Specialist to build brand loyalty and help customers own Apple products and services. You’ll ask questions to understand customer needs, tailor recommendations, and create ownership experiences at the Apple Store.

You’ll stay informed about Apple products, services, and purchase options, while supporting peers and contributing to an inclusive, collaborative store environment. Some tasks may include cross-area support as needed.

Qualifications

• Availability to work a schedule including nights, weekends, and holidays.
• Knowledge of Apple products and services.
• Strong customer service mindset.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up to date on Apple products, services, and purchase options.
• Support peers by sharing knowledge and assisting with ownership opportunities.
• Contribute to an inclusive environment and uphold Apple's values.
• Perform other tasks in store as needed.

Job description

Apple Retail in New Jersey seeks a Specialist to build brand loyalty and help customers own Apple products and services. You’ll ask questions to understand customer needs, tailor recommendations, and create ownership experiences at the Apple Store.

You’ll stay informed about Apple products, services, and purchase options, while supporting peers and contributing to an inclusive, collaborative store environment. Some tasks may include cross-area support as needed.