Product & Service Expert - Customer Experience

Apple; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Discounted Apple products

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail in Lexington, KY is seeking a Specialist to build brand loyalty by understanding customer needs, presenting Apple products, and delivering an exceptional shopping experience. You are curious, helping customers discover the right ownership opportunities and educating them on how to buy.

You will stay up to date on Apple offerings, collaborate with teammates, and contribute to an inclusive environment while supporting customers across the store.

Qualifications

• Availability to work a schedule based on business needs that may include nights, weekends and holidays.
• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate them effectively.
• Ability to work in a fast-paced, multi-customer environment.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Educate customers on purchase options and services.
• Support store peers and share product knowledge with the team.
• Maintain accuracy and follow store guidance and processes.
• Contribute to an inclusive environment and collaborate with colleagues.

Skills

Customer service

Product knowledge

Communication

Teamwork

Curiosity

Job description

Apple Retail in Lexington, KY is seeking a Specialist to build brand loyalty by understanding customer needs, presenting Apple products, and delivering an exceptional shopping experience. You are curious, helping customers discover the right ownership opportunities and educating them on how to buy.

You will stay up to date on Apple offerings, collaborate with teammates, and contribute to an inclusive environment while supporting customers across the store.