In-Store Experience Specialist — Build Loyal Owners

Apple; Deer Park (IL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Employee stock programs

Discounted products

Education reimbursement

Relocation eligibility

Job summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

A Specialist is curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.

Qualifications

• Availability to work a schedule that may include nights, weekends, and holidays.
• Reliable attendance and flexibility per store needs.
• Commitment to an inclusive environment.

Responsibilities

• Deliver excellent customer service by understanding needs and presenting Apple products and services.
• Stay up to date on Apple products, services, purchase options, and Product Zone sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Uphold Apple's values and maintain accuracy in guidance.

Skills

Apple products knowledge

Personalized solutions

Multi-tasking

Team collaboration

Curious learner

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

A Specialist is curious – you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives. Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.