Customer Experience & Product Specialist

Apple; East Rutherford (NJ); On-site; USD 24,796 - 33,062; Full time

Job summary

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by understanding customer needs and offering tailored recommendations.

You’ll stay up to date on Apple’s products and purchase options, support peers, and contribute to an inclusive store culture while delivering an exceptional service experience during varied shifts, including nights, weekends, and holidays.

Qualifications

• Availability to work a schedule that may include nights, weekends, and holidays.
• Knowledge of Apple products and services.
• Personalize solutions based on customer needs and communicate them effectively.
• Capable of thriving in a fast-paced, multi-customer environment.
• Team-oriented and willing to learn from others, upholding confidentiality.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting Apple products and services.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance; perform other tasks as needed, including broader customer service.
• Contribute to an inclusive environment and uphold Apple’s values in daily work.

Skills

Apple products knowledge

Customer service

Communication

Team player

Curiosity

Job description

Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services by understanding customer needs and offering tailored recommendations.

You’ll stay up to date on Apple’s products and purchase options, support peers, and contribute to an inclusive store culture while delivering an exceptional service experience during varied shifts, including nights, weekends, and holidays.