Customer Experience & Product Advisor

Apple

Lancaster (Lancaster County)

On-site

USD 2,066,400 - 3,030,720

Full time

14 days+

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Benefits offered by this job

Employee stock plan

Discretionary bonuses/commissions

Tuition reimbursement

Relocation eligibility

Job summary

Apple Store in Lancaster is seeking a Specialist who builds brand loyalty and delivers a unique customer experience. You’ll ask questions to understand needs, tailor recommendations, and educate customers on how to buy Apple products and services.

You’ll support peers and contribute to an inclusive, high-performing team in a fast-paced setting. Strong knowledge of Apple products and a customer-first mindset are essential, with flexibility to work nights, weekends, and holidays as required by

Qualifications

Knowledge of Apple products and services.
Personalize solutions based on customer needs and communicate them effectively.
Ability to handle multiple customers in a fast-paced environment.
Teamwork and accountability with peers.

Responsibilities

Deliver excellent customer service by understanding needs and presenting products.
Educate customers on purchase options and ownership opportunities.
Stay up to date on Apple products and sales processes.
Support peers by sharing knowledge and assisting in ownership opportunities.
Maintain accuracy and follow guidance.
Contribute to an inclusive store environment.
Perform other tasks as needed, including store support.