Product & Service Concierge

Apple; Holyoke (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Apple Retail in Holyoke is seeking a Specialist to deliver an exceptional customer service experience and help customers become owners of Apple products and services. You’ll ask questions to learn customer needs and tailor recommendations to their lives.

You’ll stay informed about Apple’s offerings, collaborate with peers, and contribute to an inclusive, high-energy store environment where every customer feels valued.

Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs.
• Experience working in a fast-paced environment.

Responsibilities

• Deliver excellent service to customers by understanding their needs and presenting Apple products and services.
• Stay up to date on Apple products, services, and purchase options.
• Support store peers by sharing knowledge and assisting with ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks in the store as needed.

Skills

Product knowledge

Customer service

Multi-tasking

Teamwork

Curiosity

Job description

Apple Retail in Holyoke is seeking a Specialist to deliver an exceptional customer service experience and help customers become owners of Apple products and services. You’ll ask questions to learn customer needs and tailor recommendations to their lives.

You’ll stay informed about Apple’s offerings, collaborate with peers, and contribute to an inclusive, high-energy store environment where every customer feels valued.