Product Concierge and Customer Experience Specialist

Apple; Akron (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental coverage

Stock programs and discounts on Apple

Tuition reimbursement

Job summary

Apple is seeking a Specialist to deliver a premier customer experience in our retail environment. You will understand customer needs, tailor recommendations, and educate customers on Apple products and services.

You’ll stay current on offerings and sales processes while supporting teammates and contributing to an inclusive store culture. Daily duties include helping customers, maintaining accuracy, and engaging in ownership opportunities.

Qualifications

• Availability to work nights, weekends, and public holidays in the retail store.
• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate them to customers.
• Capable of thriving in a fast-paced environment with multiple customers.
• Team-oriented with willingness to help others grow.

Responsibilities

• Deliver excellent service by understanding customer needs and recommending appropriate Apple products and services.
• Stay up to date on Apple products, services, purchase options, and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance in all tasks.
• Contribute to an inclusive environment and uphold Apple’s values in daily work.

Skills

Product knowledge

Personalization

Multi-tasking

Teamwork

Curiosity

Job description

Apple is seeking a Specialist to deliver a premier customer experience in our retail environment. You will understand customer needs, tailor recommendations, and educate customers on Apple products and services.

You’ll stay current on offerings and sales processes while supporting teammates and contributing to an inclusive store culture. Daily duties include helping customers, maintaining accuracy, and engaging in ownership opportunities.