Product & Experience Concierge

Apple; Whitehall (Lehigh County); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee stock programs

Stock purchase plan

Tuition reimbursement

Discounted products

Medical and dental coverage

Retirement benefits

Job summary

Apple Retail is seeking a Specialist who builds brand loyalty by delivering an exceptional customer service experience. You’ll ask questions to understand needs and tailor recommendations to enhance customers’ lives.

Stay up to date on Apple products, support teammates, and help create an inclusive store environment. Availability may include nights, weekends, and holidays per business needs.

Role requires curiosity, teamwork, and commitment to Apple’s values of inclusion and diversity.

Qualifications

• Availability to work a schedule that may include nights, weekends, and holidays.
• Knowledge of Apple products and services helpful.
• Ability to personalize solutions and communicate effectively.

Responsibilities

• Deliver excellent service by understanding customer needs and presenting products.
• Stay up to date on Apple products, services, and purchase options.
• Support store peers and contribute to an inclusive environment.
• Maintain accuracy and follow guidance, and assist in other tasks as needed.

Skills

Knowledge of Apple products

Customer service

Sales skills

Communication

Job description

Apple Retail is seeking a Specialist who builds brand loyalty by delivering an exceptional customer service experience. You’ll ask questions to understand needs and tailor recommendations to enhance customers’ lives.

Stay up to date on Apple products, support teammates, and help create an inclusive store environment. Availability may include nights, weekends, and holidays per business needs.

Role requires curiosity, teamwork, and commitment to Apple’s values of inclusion and diversity.