Product Sales Trainer & Department Lead

Floor & Decor Holdings Inc.; Manassas (VA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k matching

Employee Stock Purchase Plan

Health, dental, vision insurance

Paid vacation and holidays

Volunteer Time Off

Employee discounts

Job summary

Floor & Decor Holdings Inc. is seeking a training-focused role responsible for developing Product Sales Specialists and delivering exceptional customer service.

The position emphasizes product knowledge, safety procedures, and adherence to store policies in a fast-paced retail environment. You will drive the basic principles of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing) and ensure accurate pricing, signage, and guest interactions while supporting inventory and

Qualifications

• High School Diploma or GED; 1 year of customer service/sales experience or equivalent
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Responsibilities

• Train and develop Product Sales Specialists
• Provide exceptional customer service and product information to customers
• Lead and direct product sales specialists to ensure attentive customer service
• Complete product specialist certification courses
• Maintain proper merchandising, pricing and organization of the department
• Greet customers, answer questions and process transactions according to SOPs

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a training-focused role responsible for developing Product Sales Specialists and delivering exceptional customer service.

The position emphasizes product knowledge, safety procedures, and adherence to store policies in a fast-paced retail environment. You will drive the basic principles of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing) and ensure accurate pricing, signage, and guest interactions while supporting inventory and