Department Training Lead - Product Sales

Floor & Decor Holdings Inc.; Illinois; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k match

Insurance plans

Paid time off

Job summary

Floor & Decor Holdings Inc. is seeking a trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role focuses on coaching staff, certifying product knowledge, and maintaining high standards of merchandising and presentation across the showroom.

The position emphasizes safety, cash handling, and effective communication. You will lead classes, monitor performance, and support showroom operations to enhance the customer shopping

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide direction to product sales specialists to ensure high-quality customer service.
• Complete product specialist certification courses.
• Demonstrate knowledge of merchandise and installation to customers.
• Greet customers and assist with product questions and selections.
• Process transactions at checkout using the POS system and handle returns/exchanges as per guidelines.

Skills

Excellent communication

Multi-tasking

Education

High School Diploma or GED

1 year of customer service/sales experience

Job description

Floor & Decor Holdings Inc. is seeking a trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role focuses on coaching staff, certifying product knowledge, and maintaining high standards of merchandising and presentation across the showroom.

The position emphasizes safety, cash handling, and effective communication. You will lead classes, monitor performance, and support showroom operations to enhance the customer shopping